Sharefile Reviews

When the product works it works quite

When the product works it works quite smoothly In the case you need to raise a case the customer support is absolutely ridiculous Based on severity of your case depends on how often it is looked out So a Sev 3 will be looked out every 3 working days The initial contact is to get basic information You provide this and 3 working days later you will be asked for more information The last case I requested to be escalated at least 3 times before it was If you call support expect long hold times I would never recommend ShareFile to any business nor Citrix simply due to the lack of customer support I have an escalated case which I raised nearly one month ago still no progress

but why

there s a reason it s only used by governments and other institutions controlled by people of 50 years and older it uses the same encryption standard as literally any proper file sharing program but it s absolutely hot garbage and better at business to business marketing i guess government employee says i need to make a account by asking a new password like alrighty then that s new but this pile of censored keeps sending the mail link a hour later and then says it s overdue when i finally click it next censored level now let s see how fast google drive is I ll tell ya 3 censored seconds if you genuinely think this is a good service to force people to use uninstall your computer now throw it in the censored trash and hire someone under 30

Don t use FileShare Citrix

Product didn t work as expected doesn t retain metadata when migrating files and haven t used it at all yet company won t release us from our contract We re a small company and have asked for leniency to release us from the contract but to no avail Avoid

Constantly losing our files

Constantly losing our files Crashing at least once every few months Constantly losing work and saves not modifying the files I ve never worked with such a horrible product in my life I m right there with the others that say their customer tech support is pathetic They temporarily archived my case before confirming resolution and when I tried to get them to un-archive my ticket they never responded Our company needs to ditch these guys big time

Shocking customer service

The product as a file storage sharing platform is OK but the support is truly appallingly bad Although it is Citrix branded Sharefile support is separate and email or chat only Emails nine times out of ten get no response which is infuriating when you have spent a long time explaining the problem Billing is problematic and it is extremely difficult to talk to anyone about issues - such as them losing several months worth of payments Look elsewhere

Sharefile added licenses without consent

Sharefile added licenses to my renewal without my authorization I ve been trying for two months for them to take responsibility and refund my money I keep getting directed to rude and unhelpful sales reps who don t seem to have the authority to fix the problem I m beyond frustrated with my Sharefile experience

nonsharefile

It is used by our financial advisors Forgot password -made a new one Old password did not meet criteria 8 characters one upper one lower numbers etc waited an hour and went to log in---too many logins wait 15 minutes went to citrix support and got chatbot had to select problem area but it was greyed out unable to type anything gave up and left----hopeless software

Extremely unreliable with potential of loss of data

At first the product looked good They added good features so quickly without improving the overall system capacity We are a busy tax firm Right before the deadlines system was so under performing that it crippled us Just after a year we have to go through another expensive process of migration You cannot even get to download your data For our 35GB data their system allowed us only limited download speed Showing 20 hours It does not here when we dowloded files folder by folder paying staff for 3 business days the files were corrupt They didn t open I would never recommend this product to anyone Not a reliable product at all