Sharkclean Reviews

Alles war super

Super sauger

All was perfect

All great happy sharking around apartment without extra efforts

The product is good and we are staisfied

Alles war super Danke

I tested both on hard floor and carpet

I tested both on hard floor and carpet and the cleaning is really good The cord is long so it can reach in a large room anywhere in the apartment The cleaning is easy and the filter is easy to clean as well

Good Customer Service

My vacuum arrived faster than I expected Very happy with the product I also had a minor issue with my order due to technical issues browser problems and Shark fixed the problem immediately without hassle

I love it

I love it it is easy to use very light My hair looks great after using it

Want to scrap a 400 machine after 22 months Buy shark

In summary our 22month old shark upright vacuum worked OK nothing special compared to other brands in the price bracket Maintained and used in clean filters washed etc condition Its motor has now broken down Sharkninja UK will not honour the 5yr warranty and state they cannot supply parts for it even at my 100 expense as it is a discontinued model Clearly non sensical when you can walk into a distributor today April 21 and buy one with a 5 yr warranty not to mention the inconvenient fact their site is clearly advertising the parts required for sale So what s upsetting them Quite a lot it appears lol We have emigrated and taken the cleaner with us which apparently voids the warranty Fair enough I can see that So I will purchase and pay for shipment of parts to me No comes back the answer we can t correct CANT Ship outside of the UK Try ebay or Amazon OK details for your customer warranty services manager please No we re not prepared to escalate this All I want to do is buy a new motor no ties no caveats This compares vividly to other items we have in the same scenario The 100 Bosch vacuum that s 2 months older and works brilliantly Dyson who will do anything they can to help or Stihl who operate a world wide warranty and service process Henry hoovers who ship anything you want here The list is potentially a long one but shows a customer focused ethos that ensures return business Sharkninja UK seem to have fallen into the trap of a company who aren t able or can t be bothered to handle things off the script which I feel the uncoordinated customer non service operators demonstrate well on their behalf Avoid like the plague They just don t care and it would appear the cleaners are well marketed but in our case at least don t live up to it in the real world I have all of the above exchanges saved on emails Quick update I requested a manager or directors contact details I did not state why and they re now refusing saying they re not willing to escalate any complaint Helpful or not Lots of pieces of the jigsaw giving a fuller picture Amusing update they ve finally have sent details but and this is farcical customer services do not have contact details for their boss apparently Instead I have been sent their Leeds business address I guess the letter will go to yes customer services general Do you really want to have to deal with a company this opaque and unhelpful Hopefully final update theyve actually sent me an invitation to let them know how many customer service experience went

No customer support

I loved my Shark cleaner thought it was the best we had ever used until the motor failed at 20 months We had purchased in the UK with a five year warranty but moved to the EU We were told that our warranty would not be honoured even though we were still in the EU Shark also refused to ship a new motor for our cleaner to us in Cyprus leaving us with a totally unusable machine less than two years old Attempts to complain have been unsuccessful with Shark refusing to push complaints to higher levels than the call centre In effect if you want to pay hundreds of pounds euros for something that can t be fixed when required go ahead but do so at your own risk Appalling service support at great financial loss