Sharkclean Reviews

2 weeks to deliver

It was clear written that delivery was granted between 1 and 3 working days It took almost 2 weeks Totally unacceptable

Order not sent No customer service

I placed an order 3Weeks ago Funds haveBeen taken but product has not be sent Company does not respond to emails requesting support or update Do Not Buy From them

WORST CUSTOMER SERVICE TEAM

WORST CUSTOMER SERVICE TEAM First purchased a vacuum on Feb 23rd the charge went through on the credit card for 265 but no order confirmation received Called the shark clean customer service team and they couldn t find record of the order They said to wait a couple days for the order to go thru So I did but nothing received Called the customer service team again and they did not have record of the order They said my order was probably cancelled and they said I would receive refund Placed an order for another vacuum Feb 28 and this time received an order confirmation and the vacuum was delivered Still have not received my refund from the first vacuum Have contacted customer service 3 more times both times telling me they have escalated my issue Received an email from shark clean saying that cannot give me a date when I should get a response regarding my refund This has been since FEB 23 and it s now MARCH 11th

Terrible experience I ve tried to

Terrible experience I ve tried to order a product twice and both orders have been cancelled automatically First time i ve been contacted by the service center and they have explained me the address error i ve done a new order I got another cancelation and this time I didn t receive any reply from the service Centre I ve divided not to purchase from you and I m still waiting for the refund of both payment

Purchased a Shark

Purchased a Shark UR1100S1US from Costco 1 year later the cliff sensors have gone bad and now it is a pile of junk and they do not have any warranty or remedy for this except 30 off a new vacuum spending 400 on a vacuum 1x year is not going to happen They will not get my business again

My 1 star rating is due the fact that my order got cancelled randomly

My 1 star rating is due the fact that my order was cancelled and got refund back reason given was that you do not deliver to warehouses At the same moment I did my order my friend did his same model same website mine got cancelled and his got through and received it w o any problem

Horrible customer service and product

Returned the shark flex because it was not a good product and the curls came loose after 10 minutes The return was received a week ago according to the tracking but shark have not contacted me to confirm delivery I ve sent them 2 emails and no response They have the returned item and 300 of my money Horrible customer service and product

I tried two times to purchase the same

I tried two times to purchase the same product Both times the website and my credit card company approved the purchase Each time a few minutes later I received an email saying my order was cancelled I emailed support the same day 20 July 2023 asking why and as of today I have received no response