Sharkleathers Reviews

Make sure you read other people s reviews before buying gear from here There is a common theme

Bought a Shark Leathers 4 seasons waterproof protective flannel 4xl didnt fit me even though usually wear 3xl clothing Called and they said yep return for exchange to 6xl no dramas Sent in box with express satchel my own expense They called today 20 08 2020 and told me item is ripped and stained and they will not exchange or refund His solution was to return damaged i said mate I paid 200 dollars for something that i wanted a return exchange of Not only did i not get my exchange your telling me the thing is damaged after wearing it once to trying and sending off next day or so in a box Would never ever buy from these people I refused the return of the item on principle that it was not damaged upon sending back The guy even had the nerve saying i must have rode my bike with it What a robbery of a truly honest persons money Been riding for 20 odd years now and i honsetly am very disapointed This is why our country is failing as a great place to live

Bought some gloves from them about half

I ordered an item from this store When it arrived it didn t fit was poor quality and in my opinion was significantly different from how it was described on their website I returned the item at my own expense expecting a full refund like most other webstores would offer Not these guys though - once they have your money they do everything they can to keep it and not give it back They only offer you a store credit no matter how much you beg for your money back Tell me why would I want to spend more money with you guys and more money on postage given the poor quality and misleading representation of the item that I already purchased from you I tried to call them a number of times but they only have an answering machine and don t return my calls - especially regarding refund requests Yes apparently it is in the terms and conditions of their website that they don t give refunds - however given that we are in another state from them and currently under severe lockdown conditions they only way we can shop is online You would think they would have some sympathy for people who are unable to go into stores and actually look at items in person My advice to anybody who is considering buying from these people is to go into their store and try on the item yourself look at it in person to confirm it s what they have described and if it is of acceptable quality If you order online and it arrives and you re not happy with it for some reason - you are stuck with it Or at the very least stuck with ordering something else from their store That s AFTER you have paid for shipping to order the item in the first place then paid to have the faulty item shipped back and then paid AGAIN for shipping to order the next replacement item I have since referred my complaint regarding the faulty item misleading description to Consumer Affairs I will let them sort it out

Don t buy through them

Bought some gloves from them about half a year ago Order N0005037 After spending about 3 months waiting on the delivery and subsequently being stuck at home due to Covid I only ended up wearing the said gloves about 10 times As you will see from the photos they are virtually new however the stitching has already failed in a number of places The material on the palm has deteriorated Furthermore the white fluff on the palm was not shown on their listing and looks very ugly After numerous emails and trying to get a hold of their customer care team they finally told me to send the gloves back for a warranty check up which I did Upon receiving the gloves they told me that the warranty period has expired when it clearly hasn t at the time that I brought facts to their attention Now I have paid for the gloves shipping to send them for a warranty check up and I can t even get them back because I d have to pay another shipping fee This is unacceptable I can t believe that you treat your customers this way especially in this whole covid situation The photos of their horrible quality gloves are below Would definitely NOT recommend buying from them as they only sell cheap china quality products

Shark leathers crooked

Bought racing gloves on sale seams were external and kevlar showing through Looked completely different to online photo Faulty product status was rejected and offered credit and no refund which is illegal in Australia When I advised I would be contacting the ACCC they blocked my email

NEVER HAVE POPULAR SIZES EVER

Crooked and deceitful These people will easily take your money but if something doesn t fit or is incorrect you are out of luck You may as well flush your money Their customer service is not just bad it is non existent

Went to the store and purchased Kevlar Goldcoast store

Went to the store and purchased Kevlar lined jeans I couldn t find any ratings or product material claims or descriptions I d think if the yellow lining was really Kevlar it would say so I know Kevlar is a proprietary name and if they put it on they have to pay but there is nothing but washing instructions for all I know the pockets for padding are stretchy calico there is no standard rating sewn on the jeans they are riveted with protruding rivets the padding is non rated rubbish there are a number of test ratings these are just a pair of jeans

All take and no give dealer

Worst ever on-line experience this company after ordering a Richa-Curtis leather Size large EU52 This sizing should of allowed for wearing of a jersey or sweat-shirt underneath but I couldn t even do it up with a tee shirt on sent it back and they sent me a size 2XL yeh I could do it up but too tight At 80 k s I would hardly describe myself as a large person and requiring a 2XL or even larger but that what s they did - insisted on sending me a 3XL back in September with arrival date I was told about January Since then they don t reply to my emails when I do get them on the phone the person I need to talk to is on day off busy with another customer in a meeting ect ect The sales manager agreed to refund my money but that decision was reversed by the CEO without consulting or informing me He is of the opinion that the sizing issue isn t their fault and he has the right to retain my money as credit and refuses to refund and would rather I spend my money on other items I don t need or want Since my last e-mail he has ceased to communicate with me As an early retired partially disabled person living on less than the minimum wage I just don t have the funds to go out and buy from another source- this was my treat to myself for the year while I can still ride Instead this self-important CEO sits behind his computer screen with my money in his pocket and I see no other option but to have to save up and look for a second hand one Should of been cautious when dealing with a company called Shark I guess Who knows what will happen now - they can t even reply to my last e-mail about a 3XL Read the reviews I m not the first Online companies like this ruin it for others

Deceptive Advertising

Ordered a pinlock visor for my Shoei - the website very clearly highlights same day shipping if the item is in stock The website stated 6 items in stock - upon enquiry 4 business days later regarding why there had been no shipping of the item I was advised that the visor was at an offsite warehouse and so was not within the same day shipping In other words they don t actually have stock - they order from another supplier - completely deceptive When I enquired about cancelling the order I was met with silence I waited two days and then entered a Paypal dispute as I have become concerned that I would not receive the visor or it would come damaged and Shark Leathers apparent terrible customer service would be even worse in trying to resolve that issue Of further concern was Sharks statements on returns cancellations - stating they were not required to do so - In opposition of what is stated from their link to the Queensland Consumer Protection Avoid them - its just not worth the concern and what based on other reviews here show - shonky business practise