Sharkninja Reviews

5 weeks now and still waiting

Three weeks after placing my order I am still waiting for an update as to where it is No communication from ninja apart from asking me to rate or review the products I haven t received repeatedly Items are supposedly out of stock eternally When I called customer service last week 2 weeks after placing and paying for the items I was told they had raised a ticket for the warehouse and I would get a call back - unsurprisingly I m still waiting another week later The advisor told me there was stock then changed her mind and said she d made a mistake as my order was a Black Friday deal Her only suggestion then was a refund Apparently she then raised it with the escalation team who she said would contact me within 48 hours but a week later they haven t made contact either I have no idea if of when I can expect to receive my items and zero confidence in ninja or their customer services Beyond disappointed I ll never order from ninja again and have told everyone I know how terrible the service is Another 2 weeks passed and still only the standard comms once to say it s out of stock Talk about over promise and under deliver

Order never arrived

I ordered a grill rack for my ninja foodi 2 weeks ago and still no sign of it Customer service is useless and I had to get a refund from PayPal Buy from Amazon its a lot quicker and easier 0 stars

Disgusting service I am still waiting

Disgusting service I am still waiting for my refund 20 days keep clear from this company

Badly designed handle on the Crisper Plate - Dangerous

I bought the AF400 Air Fryer from John Lewis Newcastle-upon-Tyne The 2 x Crisper Plates are awkward to remove The handles have sharp ends which can cut fingers whilst attempting to remove them

Ninja asking me for a review

Ninja asking me for a review what a joke Never received the knife bundle set as ninja cancelled for no apparent reason and now have to wait for refund When i questioned why they could not tell me I did purchase these knives over a weekend when they had a special discount of 20 off I cannot comment on the knives but customer service is poor i received several emails all from different people and last email person informed me i would still get at same price still waiting

Not impressed

Not impressedUnimpressed placed order passed the age verification but failed Ninjas own I d verification and order was cancelled I was told to order elsewhere We have 7 different Ninja variants that my wife has ordered direct at least 2 of them and used the warranty service on one of them so no reason other than me wanting to take advantage of an offer price No reasonable excuse when I challenged customer services

No good delivered no convincing reasons Cancellation is difficult

Ordered nearly 400 vacuum and spare battery on next day Still waiting a week later Money taken instantly While customer services are replying and I even spoke to one representative no progress on the delivery They keep saying their warehouse has not sent it out yet - despite it being in stock apparently I have asked to cancel the order for refund Apparently they are waiting on their warehouse - again - to confirm cancellation

Payment taken for next day delivery

Payment taken for next day delivery 2 days later the order was cancelled with no reason 10 days to return the money What a disgrace of a company

Use at your own risk

Ordered some spares email within an hours saying parts had been dispatched by Royal Mail 48 hour A week later no delivery Have now contacted shark 4 times and had zero response Appalling customer service use at your own risk Will be pursuing my card issuer for a refund