


Based on authentic user experiences
Richard Hewitt
6731 reviews
N/A
6 months ago
Only had the item 5months and it gave
Only had the item 5months and it gave up contacted CS only to be treated like a fool Was told to call back in a week as item was out stock i said cant you call me no we dont do that they said I escalated issue then was told that they would send one out and to use the packaging etc to return broken one contacted them again after 10days - you have to send the broken one back first I said perhaps you lot should have a meeting and get your policies right Sounds like these people are working from home as i could tell one was as interested as the weather i wouldnt buy from them direct ever again or ever buying a Ninja product you are better off buying from Argos etc
Dave Warner
6731 reviews
N/A
6 months ago
5 weeks now and still waiting
Three weeks after placing my order I am still waiting for an update as to where it is No communication from ninja apart from asking me to rate or review the products I haven t received repeatedly Items are supposedly out of stock eternally When I called customer service last week 2 weeks after placing and paying for the items I was told they had raised a ticket for the warehouse and I would get a call back - unsurprisingly I m still waiting another week later The advisor told me there was stock then changed her mind and said she d made a mistake as my order was a Black Friday deal Her only suggestion then was a refund Apparently she then raised it with the escalation team who she said would contact me within 48 hours but a week later they haven t made contact either I have no idea if of when I can expect to receive my items and zero confidence in ninja or their customer services Beyond disappointed I ll never order from ninja again and have told everyone I know how terrible the service is Another 2 weeks passed and still only the standard comms once to say it s out of stock Talk about over promise and under deliver
Pete Grant
6731 reviews
N/A
6 months ago
Order never arrived
I ordered a grill rack for my ninja foodi 2 weeks ago and still no sign of it Customer service is useless and I had to get a refund from PayPal Buy from Amazon its a lot quicker and easier 0 stars
Gareth Williams
6731 reviews
N/A
6 months ago
Disgusting service I am still waiting
Disgusting service I am still waiting for my refund 20 days keep clear from this company
Paul
6731 reviews
N/A
6 months ago
Badly designed handle on the Crisper Plate - Dangerous
I bought the AF400 Air Fryer from John Lewis Newcastle-upon-Tyne The 2 x Crisper Plates are awkward to remove The handles have sharp ends which can cut fingers whilst attempting to remove them
Neil
6731 reviews
N/A
6 months ago
Ninja asking me for a review
Ninja asking me for a review what a joke Never received the knife bundle set as ninja cancelled for no apparent reason and now have to wait for refund When i questioned why they could not tell me I did purchase these knives over a weekend when they had a special discount of 20 off I cannot comment on the knives but customer service is poor i received several emails all from different people and last email person informed me i would still get at same price still waiting
Neil Yallop
6731 reviews
N/A
6 months ago
Not impressed
Not impressedUnimpressed placed order passed the age verification but failed Ninjas own I d verification and order was cancelled I was told to order elsewhere We have 7 different Ninja variants that my wife has ordered direct at least 2 of them and used the warranty service on one of them so no reason other than me wanting to take advantage of an offer price No reasonable excuse when I challenged customer services
MG
6731 reviews
N/A
6 months ago
No good delivered no convincing reasons Cancellation is difficult
Ordered nearly 400 vacuum and spare battery on next day Still waiting a week later Money taken instantly While customer services are replying and I even spoke to one representative no progress on the delivery They keep saying their warehouse has not sent it out yet - despite it being in stock apparently I have asked to cancel the order for refund Apparently they are waiting on their warehouse - again - to confirm cancellation
Lisa
6731 reviews
N/A
6 months ago
Payment taken for next day delivery
Payment taken for next day delivery 2 days later the order was cancelled with no reason 10 days to return the money What a disgrace of a company
Ryan Hughes
6731 reviews
N/A
6 months ago
Use at your own risk
Ordered some spares email within an hours saying parts had been dispatched by Royal Mail 48 hour A week later no delivery Have now contacted shark 4 times and had zero response Appalling customer service use at your own risk Will be pursuing my card issuer for a refund