Sharmusic Reviews

Horrible customer service

Horrible customer service I ordered a set of Jargar cello strings and the A string broke when my son s music teacher was installing the string I requested to return the strings and waited a week with no response I then called Shar Music and they said they would only replace the one broken string but would not allow a return and refund of the other strings since they had been opened and installed After thinking about it a couple minutes I called back and requested a refund for the one broken string but they wouldn t do that either It s better to buy from Amazon or some other place with good return policies

Former loyal customer

Like other commenters I have been a loyal Shar customer for decades My mom bought music and strings from them starting in 1970 when my brother and I started taking lessons I have recommended Shar first to all my students for years Something has happened First it was the 2 restocking fee if you return something which seemed petty but I figured this is a family-owned business trying to make ends meet and I d rather support this small business than Amazon Besides when buying on Amazon how do I know the strings I get aren t some cheap Chinese knock-offs This time around it was a bad set of very expensive strings that I put on two weeks before a performance and three before an audition I quickly ordered another set They came a couple days ago except that it s not my strings I got some other customer s beginning violin book I emailed right away explaining how serious this is the concert is in four days and asked if they could expedite a set I can forgive a mistake no problem But they haven t even responded which is a deal breaker I am so disappointed but apparently it is time to find another violin shop that is reliable

Terrible customer service

I just ordered a new set of strings and at the last minute noticed it was a ball end instead of a loop end Even though the order hadn t been shipped yet they indicated that they can t do anything about it so I have to send it back once it arrives in 2 weeks Not helpful service at all very rude I used to be a loyal customer of Shar but I have found them so unhelpful I ll never order from them again

Used to be a shar customer

After being a loyal shar music customer for close to 15 years I was incredibly disappointed with their refusal to address selling me a set for strings with one defective string They were expensive strings that I bought ahead of time for an audition I opened them shortly after the 30 day window and they wouldn t do anything about it I bought the single string from another company and will take my business Elsewhere

Horrible company

Horrible company I bought an expensive set of violin strings from them and when one string broke within a few months even though cheaper string sets from elsewhere have lasted much longer they wouldn t even waive shipping on a replacement string They don t care about retaining customers so don t buy from them

Not sure what has changed

Not sure what has changed but Shar Music has declined badly in the past 7 or 8 years It s just not the same anymore it s horrible