Shinevillas Reviews

Horrible Experience with Shine Villas in Orlando

Shine Villas intimidates guests who raise concerns and refuse to resolve matters professionally 1 The actual accommodations e g that the company would only be providing 1 roll of toilet paper per bathroom x2 for a 4-night stay and 4 guests would not meet the basic needs of the stay and ample time was not provided in order to request a refund for the stay and find another accommodation that would better suit our needs Cancellation notice is required a minimum of 14 days prior but these details weren t shared until approximately 3 hours before the scheduled check-in time 2 The condition of the unit was not as described in the photos or online Items were broken the air conditioning could not be adjusted beyond their designated 75 degrees the water filter was not updated the furniture was not good quality and at risk of breaking from being flimsy 3 The mattress was extremely poor quality and very hard I was traveling with multiple disabled combat veterans for a 4th of July event and had we stayed in this unit with these mattresses our entire trip would have been ruined from the pain caused by the poor-quality mattresses Even I without any disability felt that my shoulder was being popped out of place simply by laying on the mattress and my spouse said he was considering sleeping on the floor because the bed was causing him so much discomfort and pain 4 There was significant noise from the upstairs neighbors well-past 2am despite there being a quiet time from 10pm to 8am There was loud stomping and running back and forth until almost 3am which could be heard over the shower tv white noise app etc 5 Extremely poor customer service I was accused on multiple occasions of extortion and fraud simply for raising my concerns and leaving the property early due to the poor conditions This is the same experience it seems Shine Villas gives to all of their guests who raise a concern based on customer issues raised via multiple sites including an F rating on the BBB If you are simply looking for something close to the parks and are willing to accept the risk that if anything happens where you d need to reach out to their customer service team you ll likely be treated poorly then go for it Otherwise I would recommend saving your money time and sanity by booking with another rental company and do your due diligence before booking to save yourself the headache later

A Horrible Experience

Disgusting treatment Avoid this company at all costs As a family of 7 we recently returned from our trip to Florida having booked our Villa through this company within a well known resort area near champions gate area The conditions in which we found this Villa were shocking absolutely filthy place hadn t been cleaned prior to our arrival The Carpets were covered in sick stains top to bottom in all bedrooms Lounge sofa was literally shedding all over the floors as it was cheap PVC walls filthy with hand prints all over pool area had used plasters used tissues and pool safety screen had been left rolled up pool had things in it that I won t mention on here lack of cutlery utensilsand just not properly equipt for a large group all mattresses were in need of replacement When we complained and refused to stay there a minute longer they said they had no other places available for us to move to We then proceeded with a complaint and asked for a refund etc They then accused us of extortion and fraud etc due to a Null Void agreement Also they asked that any refund be time stamped and made contractual so that we could not follow up any complaints against them afterwards And absolute amateur company to deal with at best Spend your hard earned cash elsewhere do not give them a single penny AVOID

Client s Poor Experience

If permitted to post We are representing a client in connection with poor service received from this organisation We wish to collate information from others in order to initiate civil proceedings