Shiplowcost Reviews

i wish I had met Alan

i wish I had met Alan the user below as we could have shared stories over a cold Cisk over the terrible customer experience that ShipLowCost provide Genuinely avoid this company at all cost they will do their utmost to charge you for everything under the sun 1 cm bigger box - charge over weight - charge underweight - charge I have only dealt with Leanne and Matthew but they are the most inconsiderate people i have had the displeasure of dealing with they know full well that it is within their power to consolidate a shipment which was sadly delivered over 2 days to no fault of any party beside the courier who didn t know this was the case in this case i was penalised for only 1 box that was separate from the order of 25 and was twisted into paying 2ce the price to ship that one box My point to this is steer clear from using this for your shipment needs you would be better off putting a bullet through your foot it would be less painful

Be careful to have your phone with you

Be careful to have your phone with you and to be available during the 2 working days they should deliver your parcel as their employees don t bring your parcel to you They call you only one time if you are already busy they will not try to call you a 2nd time In fact you have to be at their disposal and not the other way around Moreover they are liar as they told me that the day before their delivery man called me but I didin t find any call on my phone QEDFurthermore regarding the customer support there is not even the slightest empathy and instead to find a solution to turn you into a happy customer they charge you If you can avoid ShipLowCost and use other service like MaltaPost SendOn or you shop we ship

Shiplowcost Delivery company not willing to deliver

After ordering some boxes from shiplowcost I had two days of phone calls because the driver didn t want to bring it to the door but instead wanted to meet me down the road he really huffed and puffed on the call when I said no bring them to the delivery address it was like dealing with a small child I mean a delivery company that doesn t deliver as I m pretty much in meetings most of the day to stop half way through one of them with 8 people because the driver wants to only do half the job isn t really cutting it Sustainable business model I think not After the 3rd day I asked where the order was I got told I needed to now collect because he had two failed attempts Facts of the matter is that it was being delivered to the biggest office block in Tigne Point it s harder to miss than find and nothing more than laziness and poor service from shiplowcost but then I guess if you pay peanuts you get monkeys right One of the customer service guys or I m assuming customer service but most likely missing the service part told me that they were a door to KERB delivery company whatever that is I googled door to door delivery company to make sure I wasn t dreaming something that didn t happen but got evety delivery company bar shiplowcost so clearly they are on another planet Good for me as I now realize I m sane again So power to the people you re free to use this company but looking at the complaints it s pretty clear that there is no customer service and if something goes wrong then it s your fault I certainly wouldn t trust them to forward something to me after this experience Good luck future shippers

i had 2 parcels

i had 2 parcels One was an electric scooter which was delivered on the 12th November The second parcel ordered has to date never been delivered and even though I sent multiple correspondences I never received an acknowledgement on your behalf or answer regarding this package and to date i am still awaiting some kind of answer This issue has already happened some time ago with you guys were i ordered 2 pcs i receive 1 i speak to you you ask for proof of tracking then proof of signature then you are checking with your counterparts not answering any emails of mine then after i had enough you say parcel has been lost and you can claim insurance this was for a 400euro scooter Not to mention when it comes to insurance forms its like you re buying a house and ended up forgetting all about it as its nearly impossible to get all info requested I would like an answer asap about this order If you require any other information i will try my best to provide you with it as i already did with proof of signature and everything you asked for But if the parcel is yet again lost let me know I will find a more reliable company to deliver future products I am waiting for a reply

They are extremely unprofessional and

They are extremely unprofessional and lack the very basic customer support skills Leaving you on hold without answer the phone for over 20 minutes until their automated message hangs up They do not even email you as they promise they do with your notice of arrival and pretend that their shipment arrived on Wednesday to cover their backsides Completely understaffed and way below par when it comes to communication with their clients I would reluctantly give them 1 10

Awful service

Awful service For a shipment worth 80 from the UK I paid 25 in shipping which is ok and then 57 in tax overall it s almost the same price as the actual shipment It arrived in March and I paid all the charges in March Then on the 1st April they hold the shipment for an additional 1 charge because of the exchange rate change in April affecting VAT Even though it s already been paid for in March Good luck with them

I have used this company 7 times now

I have used this company 7 times now both for transports from England and Germany They have always delivered on time and with all items in great condition Last shipment was a fragile and expensive vintage guitar speaker that the eBay seller an idi t had wrapped in only a thin non-bubble wrap plastic cover But despite the lack of packaging this fragile item arrived without a scratch The two delivery guys even waited for me to unpack it and check the contents when it arrived True professionals I m super pleased with this service so far which is also very affordable Many commentators here seems to be new to shipping in general and angry about standard business practices in the industry such as expecting the customer to be at home the whole delivery day etc Yes this is kind of impractical and requires some planning but it s the same with UPS DHL Fedex TNT and the rest of them If delivery companies had to call every customer the same morning and agree on an exact time call back four times if you do not answer etc we would see much higher shipping prices

100 satisfied

I have sent two large boxes from Malta to North Italy 60 kg in total and i received them in less than 7 days with no issues I contacted customer service via chat to arrange the pick up time because i had some timing priorities and they were good The price is also very good 100 satisfied

5 star service

I thought it would be fitting to post a review since I have been a customer for 10 years and just completed my 10th order with shiplowcost The service has been consistently good throughout the years It is efficient and any time there were minor issues they were handled swiftly and effectively Their customer service is unrivalled Any time I ve interacted with them their replies were near instant almost like a live chat rather than email During my last order I collected my package from their sorting hub for the first time and staff were equally helpful and polite What perhaps is a but misleading is the name as sometimes costs can be quite high for small items however I am happy to pay it for the peace of mind that my package will be well taken care of as I was disappointed with their competitor the one time I tried them