


ShipMonk | Tech 3PL | Modern eCommerce Fulfillment
Based on authentic user experiences
Kate Sheets
6730 reviews
N/A
10 months ago
Happy Customers since 2018
We ve been customers of Shipmonk since 2018 They ve helped us with 2 crowdfund fulfillments wholesale orders and DTC orders The system integrates well into our Shopify store and their warehouse software is comprehensive and easy to use Their customer support is quick and responsive
Vitae Glass
6730 reviews
N/A
10 months ago
Great fulfillment warehouse
Support team is wonderful they get back to you promptly and the shipments go out fast Usually 1-2 days or even same day They have made my fulfillment nightmares a thing of the past The error free rate is 99 9 so you can rest assured that your customers get what they ordered Wonderful company 5 out of 5
Akiko
6730 reviews
N/A
10 months ago
You assigned HE makes all the difference
We have been with Shipmonk for about a year now Things were a bit rough until we finally got assigned to the best customer support person Daniel Kelly He is extremely quick with communication and helpful with all situations If we were not assigned with Daniel Kelly I don t think we would still be with Shipmonk he is their MVP
Customer
6730 reviews
N/A
10 months ago
A Great 3PL Provider
Shipmonk has been a pleasure to work with Our Happiness Engineer goes above and beyond to ensure our needs are met They work on us with solutions to problems and provide a quick well thought out breakdown of Cause and effect
Tessa Whitley
6730 reviews
N/A
10 months ago
Fantastic HE
We have a fantastic HE Marco Avila who goes above beyond in helping us achieve business goals He makes it easy for us to make a request by deftly navigating a tricky internal hierarchy at Shipmonk He acts as a project manager on the inside by navigating the needs QC requirements of the Mexico warehouse while delivering results in a timely manner
Julie Ball
6730 reviews
N/A
10 months ago
Accurate and on-time
We had a brief experience with Shipmonk just over a year and were happy with their work Boxes were accurate on-time and staff was friendly The software was easy to learn and use We only moved away from their service because our life circumstances changed in a way that allowed us to bring shipping in-house
Xin
6730 reviews
N/A
10 months ago
Great account manager and user friendly platform
Shipmonk has been an amazing partner to us taking care of all the warehouse and fulfillment needs They have a great team of happiness engineers account managers who will be always available when there is an issue they are like the extended team of ours when planning for inventory and strategy on warehouse planning Thank you Dave from the team for all the support and help on the journey The backend of the Shipmonk system is easy to use and manage very user-friendly for our team members to learn
Sean Miller
6730 reviews
N/A
10 months ago
Great platform great customer support
We are a growing startup and we use Shipmonk to ship our goods and we ve had a great experience We integrate directly with them not via shopify etc and the api was easy to set up and works smoothly They do kittings for us periodically as well where they will manually put together boxes of goods for us like a subscription box and always do a good and timely job The biggest plus though is their customer support- they are very responsive and helpful I probably email 3-4 times per month with my Shipmonk rep and he is always very helpful and capable
Raul Morales
6730 reviews
N/A
10 months ago
Special Projects team at SM is amazing
My experience is great because of the people in Shipmonk Tyaira in Special Projects is a true partner for me for our company It s challenging to deal with many vendors like me yet Tyaira knows us and our products and helps prioritize projects whenever possible Thank you Tyaira
Mon Etoile De Beaute
6730 reviews
N/A
10 months ago
Imagine a partner that you trust or a
Imagine a partner that you trust or a third party that you 100 rely on That is absolutely ShipMonk and their support staff The staff takes you from the very first stage starts onboarding and hands you over to real business with no question marks in mind ShipMonk is in the most critical position in my business set up and work flow and I have had peace in my mind from the begining I am sure each staff is the same but I definitely would like to mention Jennifer Sant anna my onboarding associate for the support she has given me along the way Thank you guys