Shipmonk Reviews

You assigned HE makes all the difference

We have been with Shipmonk for about a year now Things were a bit rough until we finally got assigned to the best customer support person Daniel Kelly He is extremely quick with communication and helpful with all situations If we were not assigned with Daniel Kelly I don t think we would still be with Shipmonk he is their MVP

A Great 3PL Provider

Shipmonk has been a pleasure to work with Our Happiness Engineer goes above and beyond to ensure our needs are met They work on us with solutions to problems and provide a quick well thought out breakdown of Cause and effect

Fantastic HE

We have a fantastic HE Marco Avila who goes above beyond in helping us achieve business goals He makes it easy for us to make a request by deftly navigating a tricky internal hierarchy at Shipmonk He acts as a project manager on the inside by navigating the needs QC requirements of the Mexico warehouse while delivering results in a timely manner

Accurate and on-time

We had a brief experience with Shipmonk just over a year and were happy with their work Boxes were accurate on-time and staff was friendly The software was easy to learn and use We only moved away from their service because our life circumstances changed in a way that allowed us to bring shipping in-house

Great account manager and user friendly platform

Shipmonk has been an amazing partner to us taking care of all the warehouse and fulfillment needs They have a great team of happiness engineers account managers who will be always available when there is an issue they are like the extended team of ours when planning for inventory and strategy on warehouse planning Thank you Dave from the team for all the support and help on the journey The backend of the Shipmonk system is easy to use and manage very user-friendly for our team members to learn

Great platform great customer support

We are a growing startup and we use Shipmonk to ship our goods and we ve had a great experience We integrate directly with them not via shopify etc and the api was easy to set up and works smoothly They do kittings for us periodically as well where they will manually put together boxes of goods for us like a subscription box and always do a good and timely job The biggest plus though is their customer support- they are very responsive and helpful I probably email 3-4 times per month with my Shipmonk rep and he is always very helpful and capable

Special Projects team at SM is amazing

My experience is great because of the people in Shipmonk Tyaira in Special Projects is a true partner for me for our company It s challenging to deal with many vendors like me yet Tyaira knows us and our products and helps prioritize projects whenever possible Thank you Tyaira

Imagine a partner that you trust or a

Imagine a partner that you trust or a third party that you 100 rely on That is absolutely ShipMonk and their support staff The staff takes you from the very first stage starts onboarding and hands you over to real business with no question marks in mind ShipMonk is in the most critical position in my business set up and work flow and I have had peace in my mind from the begining I am sure each staff is the same but I definitely would like to mention Jennifer Sant anna my onboarding associate for the support she has given me along the way Thank you guys