Shoethebear Reviews

No reply from customer service

Same customer service experience as others Didn t receive my boots Something happened to them in route That doesn t count as bad customer service What does is that I ve sent three emails about the issue during the past week and have received no reply Very disappointed

Customer service shrug of shoulders

Customer service shrug of shoulders is a good description Shoes have not turned up yet neary 2 weeks I ordered for an occasion and looks like it will miss Directed to tracking link which says nothing more than shoes in a warehouse not moved for days- took it back to customer service I know nothing response This company is likely to fail if theykeep this up Shoes look great onine but if they don t turn up and customer service is rubbish little point in their existance

This was a pretty poor shopping

This was a pretty poor shopping experience No communication regarding the order or tracking Took ages to arrive Contacted customer service twice No response When they finally did arrive they were clearly not worth what I had paid for them Not the best quality Returns are costly I wouldn t bother Shop from reliable companies only Shoddy

MISLEADING and costly mistake

I bought two pairs of boots costing almost 300 All the emails came from Shoe the Bear UK which suggests although this is a Danish company they are shipped from the UK - WRONG The boots don t fit and I need to return them I have just been to the post office and due to the value and location its going to cost me 40 to ship them back to Denmark The company are completely misleading those customers in the UK - it should say at point of sale where they are coming from - if it did I would not have purchased The company are accepting no responsibility whatsoever - AVOID AT ALL COSTS

I have emailed customer services twice

I have emailed customer services twice requesting an update on the delivery date no reply When I track the order with GLS is hasn t moved in 5 days Poor customer service

Bad returns experience

I have 2 pairs of boots which I need to return Shoe the bear have not replied to any of my communications website insta email regarding which address to return to Order form invoice differ Also I m not sure what the style No is no response to that either I m having to gather evidence at this stage which is unpleasant

Don t use Customer service is

Don t use Customer service is shocking Boots ordered and arrived speedily but didn t fit and I sent back Had to pay 16 to send back tracked and it s now 2 weeks later and no one has responded to my emails for a refund Really poor totally disappointed and I m now almost 200 pounds out of pocket Just not worth it order from a UK brand

I ordered beautiful boots which arrived

I ordered beautiful boots which arrived within a week which was good However neither of them are for my right foot Both fit my left foot perfectly I ve emailed and started a claim as I m not paying to return a faulty order to Denmark but no reply Order number is STBUK 7974 I will order them again and hopefully get a matching pair but I m not paying to return a faulty order

Misleading sales Return to Denmark

Nice boots but if u need to return you need to ship to Denmark This is completely unclear during the buying process which is very misleading Complained directly and was told I should have fully read the FAQs fair enough but don t expect repeat business I will Shop local next time

Terrible experience

I was shipped the wrong product I ve been writing to the company for more than 2 weeks for a return without a single reply I live in Spain so shipping back to Denmark is expensive which I believe is the reason why they are ignoring me completely Absolutely shameful I wish I had believed the negative reviews