Shooos Reviews

I bought shoes and one was poor

I bought shoes and one was poor quality so I wrote to customer service but the don t care completely about customer avoid

stay away

stay away Web site is completely misleading Exchange and return are super costy and the customer service is just terrible Horrible experience

Super costly to return the shoes

Super costly to return the shoes because the return adress is German instead of Dutch omg I had no idea after all I made my purchase on shooos nl Not happy at all

Waiting for nothing

Waiting for almost two weeks for my order to arrive emailed the company about the delay I got the response that my order was automatically cancelled from their system because I chose the EXCHANGE way of payment and I had no revious orders on their site

AVOID

Ordered from Shooos eu what a horrible experience Should have listened to the reviews They took my money told me they don t have my item in warehouse and canceled my order They didn t cancel my payment but instead took my money and told me i have to wait 7 bank days to get it back Edit They didn t remove the item they didn t have from their website

Costly product return

Bad experience with product exchange Shooos nl already makes you pay for shipping even though most other companies offer it for free but I guess this is otherwise a cost to the seller so fair enough But when I then wanted to exchange my shoes for a bigger size I also was made to pay for my own the return shipping even though this is not clear from their website costly and misleading I then also found out that I am not asked to ship back the product within the Netherlands but abroad making these shipping costs even more expensive even though the shooos nl website URL on which I ordered the shoes was Dutch These return costs and process are not clearly stated on their website and so you expect a similar return process as with other e-retailer but clearly they make you pay additional costs When I contacted the company about this my complaint was shrugged off So my advice stay away

Cancelled my order right after

Cancelled my order right after finishing because I realised I ordered the wrong colour Send two e-mails regarding the cancellation Received the product anyway Asked about the refund for the costs for sending it back Got a reply that they really did nothing wrong since all orders are forwarded directly to the distributor That is not really my problem is it In Holland we have a right to cancel a purchess with the next two days or so I cancelled mine within five minutes I got a link to the information page for returns that also mentioned the costs would be for me But it s not a return it s a cancellation and a mistake from Shooos not offering the possibility for cancellation that is provided by Dutch law After being told that he would ask his supervisor about options never heard of them again

My shoes arrived in two days but a

My shoes arrived in two days but a completely different color I could not download the return slip and they they didn t mention anywhere about what amount I will be getting back

Issues getting a refund

My shoes arrived but sizing was all wrong I returned them which was very costly They were delivered to Shooos 10 days ago and I have not had confirmation that they have been received I have tried emailing them my mail was undeliverable from my hotmail a c I managed to send a mail using another a c but still no reply from them Terrible customer service I m left wondering if I will be refunded

shooos bg review - STAY AWAY

I can t review shooos bg so I am reviewing this It s absolutely insane that no one responds to emails I returned the shoes on Aug 12th then on Sept 12th still nothing I had to call their support - they HUNG UP TWICE Then sent me a message on whatsapp asking how can we help Order 2000003174