RESA | Shop Dresses, Tops, Bodysuits | Women's Clothing
Based on authentic user experiences
Lauren
6731 reviews
N/A
8 months ago
Rudest Customer Service and Owner
As others have commented stay away from this brand The quality is cheap but the real reason I won t ever shop here again is because of their customer service specifically their rude owner I bought a dress from their website that had all five star reviews on their website and then I was truly shocked at the low quality of the dress for the high price tag when the dress arrived I returned the dress and attempted to leave an honest review on their website Weeks passed by and I didn t see my review so I reached out to them and asked where my review was Their response was As a company we have the choice of which reviews we wish to publish As this dress has been a constant bestseller and something we have restocked time and time again we choose not to publish the reviews that are outliers I replied and let them know that I appreciated their honesty about how they post reviews but was disappointed that their overall policy is not honest When they only post good five star reviews and not the other reviews they are a telling their customers that if they don t agree with the majority then their opinion doesn t matter and b they re being dishonest with their potential customer base about the product they are looking to buy Resa responded that they aren t doing anything dishonest When I tried to share my experience with other customers on Instagram because they weren t going to post my honest review but sharing in the comments section Resa blocked me Again buyer beware Do not trust the reviews on their website since they aren t sharing all the reviews with you and they re just picking the ones that sound the best to share They see nothing wrong with this practice and they absolutely do not care about what you have to say as a customer Update the owner of this small business proceeded to call me and tell me that I had been blocked on Instagram because I was spamming in the comments and that no outlier comments do not matter I ll add that I have never been spoken to with such an aggressive attitude by someone in customer service I hope future customers think twice about supporting a business that does not have accurate information on their website about their products and picks and chooses the reviews they will post and then will rudely tell you your opinion doesn t matter
Tifa
6731 reviews
N/A
8 months ago
If I could give 0 star that is what
If I could give 0 star that is what they deserve Their shipping policy and customer service is awful I bought for 500 and my package was lost in the mail They refused to reimburse me and said to file a claim with the shipping company Resa refused to provide the information so I file the claim myself and ended up doing it themselves I got 99 back No idea how much the shipping company reimbursed them for They kept more than 400 This is unheard of HORRIBLE HORRIBLE HORRIBLE COMPANY
Megan R
6731 reviews
N/A
8 months ago
This isn t about the products
This isn t about the products but about customer service The owner should resign from customer service as she s clearly incapable of accepting criticism feedback Had an unpleasant phone call regarding a review I left I could barely get a word in she was so defensive condescending and rude Couldn t believe I was being spoken to in such a way as a first time customer I will never order from here again nor recommend this company I fully understand the other poor reviews on customer service
Tas
6731 reviews
N/A
8 months ago
Unpredictable and inaccurate sizing
Unpredictable and inaccurate sizing Poor quality products and no customer support Their 2 week return window is unreasonable especially when they ignore your email return request Don t waste your time and money Ordered 2 dresses in XS One was too tight and the other was HUGE Sizing discrepancies like this should permit a refund
Emily-May Nind
6731 reviews
N/A
8 months ago
Ladies avoid this brand
Ladies don t do it The quality is very poor very heavily edited Ecom images so you will likely have to return as the colours vary and fabric is super cheep feeling If you have to return they have HUGE shipping and return fees an awful return policy- even if the product arrived late due to their delays To make it worse their customer service takes days to reply and is completely unhelpful snappy and short There s plenty of other nice brands out there- avoid this one
Amina Pepic
6731 reviews
N/A
8 months ago
This is the absolute worst online
This is the absolute worst online website to shop at Be aware Be aware that the clothes are not worth the amount of money you are paying and that if you end up returning which most likely you will because sizing is off and clothes are mostly see through remember you will pay a restock fee plus a shipping fee for receiving it and for sending it back so all together is a lot of waisted money The owner of this brand i believe her name is Suzanne is a person that couldnt care less about you as a customer she only cares to charge you as much as she can and she can be extremely rude Stay away people im warning you
LANA INDERMAN
6731 reviews
N/A
8 months ago
Horrible design and the worst customer
Horrible design and the worst customer service I have ever experienced Entitled egotistical and just greedy Ally and the owner were condescending and unwilling to help with a refund with a bathing suit top I understand policies but nothing else fit in the price range for an exchange except for another size of the bathing suit top but i had tried all sizes and still none fit It was due to the horrible design as to why nothing was fitting me Anyway they are an entitled company Beware if you have any issues because they know nothing about customer service or honoring customers who support them
Jennifer Edwards
6731 reviews
N/A
8 months ago
Awful customer service and lies about shipping
This company makes you pay for shipping depending on how many days you want it to arrive I paid for four day shipping to get a dress for my birthday Then got notification the delivery time was going to be 10 days When i reached out about that they were very condescending and rude They told me only 3 and 2 day shipping is guaranteed I literally screenshotted what it say and it does not say anything different for 4 day shipping and does not say estimated Awful response and awful customer service Will not shop here again