Shop Reviews

Exceptional aftercare repair service

Exceptional aftercare repair service collected Saw repaired checked redelivered all in a few days Aced it Many thanks Alan Hornsea

Service I cannot fault

In February 2019 I purchased a 12 angle grinder through Tool Shed A short while ago after over two years it developed a fault I contacted Top Shed who promptly sent me a repair form to send the Evolution The tool was promptly collected and within the week it was returned in good working order Brilliant service from all concerned

Highly recomended

I have had my Rage 3s for over 11 years It is probably one of the most reliable tools I have ever brought I did manage to break it through user stupidity a few months ago I rang up the UK based customer service they were nice and friendly The identified the part I needed in a few minutes and then got the order placed for me It was completely painless Not only do the tools just work but so did the customer service

Excellent customer care

My power wash lance jammed on the high pressure setting meaning I couldn t dispense the foaming detergent using the low pressure setting Bearing in mind the washer was two years old and out of warranty when I contacted Evolution for advice they replaced the lance free of charge within a day I genuinely was willing to pay for the part and postage and was delighted to receive real customer care

Had poor blade life on double bevel 10

Had poor blade life on double bevel 10 inch chop saw contacted customer service they sent Fedex return label replaced the saw and sent it prepaid back to meHow do you improve on thatThank you Josh at evolution toolRobert garrett

Absolutely fantastic customer

Absolutely fantastic customer satisfaction had a problem with a tool and it was sorted within a week Great tools great customer care Awesome

I have been absolutely amazed in the

I have been absolutely amazed in the speed in which this company has dealt with my issue constant updates and my brand new disc cutter arrived on the day they said fantastic company so you people who moan just for the sake of it STOP

When replacing the blade on my R255 SMS

When replacing the blade on my Evolution R255 SMS I managed to lose what I now know is the inner flange dont ask me how I managed that I contacted Evolution and spoke to Danielle who quickly identified the part I needed which was brilliant from the description I gave its the bit that goes on the inside of the blade where the bolt goes through She confirmed the part was in stock and would be with me in 2-3 days When I asked the cost she added that on this occasion the part would be supplied foc which I thought was a brilliant jesture on the companys behalf

Top Notch 5 Star Customer Service

I had approx one month left of the three year warranty evolution place on their Table-saws I see that as we have faith in our product for three years unfortunately the stand that folds up for storage purposes or folds out to give you a working table had failed I don t know if my tables stand had an inherent fault such as an internal fracture that made a corner weak but it eventually started to bend to an acute angle whereby I couldn t store the table upright Note I think there should be a brace diagonally to strengthen this area and I personally will be implementing this on the new table evolution has given me As part of sending the table back I had noticed a crack in the table top that was covered by a blanking plate and I wasn t 100 sure the spindle wasn t out of alignment Evolution kindly offered to check that out and fortunately the blade and spindle were ok they replaced the table top and a plastic guard that had broken off I may be wrong on this but I think the new table top was the table that came with the RAGE5-S and I think they are slightly different to the table tops on the R255PTS which as far as I could tell was actually an upgrade to my table Unfortunately the repaired table still had a few niggles that I won t bore you with here but the main niggle was I couldn t set the blade up correctly After a few discussions with customer services we came to an agreement that a replacement would be a faster and cheaper option long term I was happy with this and Nick great guy couriered the replacement to me and collected the old table Had a nice chat with nick before he left Remember the cigarette packet white T-Shirt dude lol So replacement is delivered and Nick has gone What I did not expect was to have a full blown RAGE5-S as a replacement to my Rage R255PTS I was blown away and a very happy customer This was a very generous gesture by Evolutions Customer Service and I am very grateful for that I have tweaked the table a bit now Nick had built it for me all I needed to do was I tweak the blade setup to get it hair width accurate and a few minor personal choice adjustments and I am back in business doing great jobs for my customers Evolutions Customer Service has been great and I sincerely appreciate the extra mile they have gone to to get me back up and running so a big shout out Sarah Ruth David and Nick for helping me bring this to a happy conclusion