Shop Reviews

Top notch customer service

I put the wrong batteries in a camera trap I bought from Nature Spy and fried the internal battery Sent it back and they replaced saying that they should have made it clearer what batteries needed to go in I think that s exceptional considering it does have battery recommendations on their website

The 100 Excellent reviews says it all

The 100 Excellent reviews says it all Informative helpful swift to reply and speedy delivery I can t speak for aftersales yet as the product has only just arrived but I ve no reason to belive it won t also be excellent It s a shame more British companies aren t able to offer the same level of service as NatureSpy If they were life would be a whole lot easier

Replacement for faulty trail camera

Nature Spy customer service has been excellent The trail camera we purchased from them had a fault with the power supply and not capturing all images The Nature Spy Technical Team asked me to provide details by email and within a few days I had an email back saying they would replace the camera The new camera arrived with a new set of batteries I was very impressed with the prompt service and very positive response

Pity 5 stars is maximum

I stumbled across Naturespy after doing a Google serach to buy my first trail camera Their website and buying guide seemed honest and straightforward Their prices were as good or better than anywhere else so I ordered my Browning Edge From order to delivery was far faster than I hoped The tracking info was the best I have seen and any technical questions have been answered at lightening speed Top marks all round

How I wish all companies were like this

I treated myself to a camera at Christmas and The Nature Spy Shop reviews convinced me to use them There is a good selection of camera s and I picked one It arrived quickly and I set it up as per the instructions Unfortunately it was faulty and failed to work correctly I emailed customer support and received several replies asking me to check various settings It soon became apparent that it wasn t user error and I returned the camera Two days later the money was back in my bank account Brilliant customer service

Superb after-sales service

This review has not been encouraged and I am not a frequent reviewer However I felt compelled to highlight this firm as one of the most helpful and accomodating that I have had the pleasure to purchase goods from I unfortunately twice experienced an issue with a major-brand trail camera They were extremely helpful on both occasions immediately replacing the product on the second occasion with a higher-spec model These firms need encouraging and if you are in the market to buy you will have real peace of mind from NatureSpy

First camera

Recivied my camera really quickly after it being out of stock I am very pleased with it it is a good looking camera and well built I looked at cheaper cameras but i always think buy cheap you buy twice It was easy to set up and I m no expert but i found it easy following the instructions I did a review and buy accident I only left 1star I would like to correct this it is definitely 5 star From ordering to receiving my camera I can not fault Nature Spy I will leave another review when I ve got used to it and I m sure it s going to be good

Great customer service

I bought a trail camera last August Recently went to download pictures and found moisture in the camera Long story short it no longer worked correctly Contacted NatureSpy and they got back to me very promptly Without asking they offered to replace the camera and in fact offered to send an upgraded 4K unit in place of the faulty unit That new camera arrived this morning as promised Outstanding customer service couldn t be more happy with this business Highly recommended

Excellent service

Excellent service The item I was interested in wasn t in stock NatureSpy got back with info about the product and said they would email once back in stock This they did and overall great communication once I placed my order Glad to use a company that does so much for wildlife and conservation