Shop Reviews

Great delivery and original Real Madrid

Great delivery and original Real Madrid kit and tracksuit

Great experience

Great experience fast and to the point

You can keep your hitty hoodie and your excuses

Everything I ordered a hoodie almost a month ago No update no correspondence I will NEVER buy from real Madrid again It was a birthday present for my son He s 14 His birthday passed this week and his 116 hoodie isn t even on the way Sleazy automated system only leads to Oops sorry There is no combination of prompts to bring forth a human If you can t handle the volume don t sell the product or at least be accountable for your mistakes and realistic with your inventory your ability to deliver it Scumbags

I wish I read the reviews before

I wish I read the reviews before ordering I ordered real madrid jersey kit personalized and paid extra for express shipping since it said 2-3 days processing time When I contact them by chat they say they have lots of orders and they are behind and couldn t provide me date when would they ship it the customer service is 0 very rude and unprofessional even mocking me over the chat I hope whenever the item gets here is at least better quality then flea market quality because definitely you pay official real madrid merchandise price but this is not by any means an official real madrid store they are scammers

ZERO STARS DO NOT BUY

DO NOT BUY FROM REAL MADRIDSHOP Ordered a bloody expensive Cortois goalie shirt from these cowboys and they cannot even deliver a 100 shirt that isn t faulty It arrived brand new with the name and number peeling off the shirt It has taken since April 14 to get this resolved to their satisfaction and not mine A waste of 5 months of my life on emails and their appalling customer service They don t give a shi and neither does their operations director Olivier Bara Negrow Quite frankly he should be ashamed of himself and his paltry operation and an allegedly reputable club Unreal Madrid Please do not buy from these halfwits

Absolutely awful service

Absolutely awful service Slow to process Inefficient Big charges Hidden charges to the get your good through customs Then only send part of your order Cannot speak to anyone No one replies Will be cancelling our memberships to this club And will be returning our goods when they do actually arrive - some time next year now After waiting over two weeks already Don t bother Honestly I hat a joke

It s the shop that runs through Real

It s the shop that runs through Real Madrid s official website I ve been waiting for my delivery for more than 2 month My emails are no longer answered The delivery is said to have been delivered yesterday but that s a lie I have never had such experiences My only advice is to discourage anyone from doing business with these scammers Real Madrid should be ashamed

Poor service from Real Madrid online shop

Mid July we ordered a Real Madrid shirt and it took about about a month to get the shirt as special prints had to be made However we received a shirt with A different player s name on it We could either return it and receive a new one or return it and receive refunds Now we keep the wrong shirt after a long long discussion on mail with the online shop The shop doesn t seem to understand that it would take more than a month to get it right We suggested a solution where the shop as a compensation could send a scarf to my son in order to save both the shop and us for more troubles But the shop and Real Madrid Is totally unflexible