Shop Reviews

Spend 2 weeks trying to pre-order the

Spend 2 weeks trying to pre-order the S21 but missed out because they were sold out of chargers which don t come with the phone Still using my Galaxy S7 which has purple lines down the screen due to a common display failure Edge screen has been horrendous number one biggest regret getting an edge display not only does it ruin videos but it constantly gets pressed by the padding on my palm thumb Already suffered for 4 years so probably going to sit this one out and buy from another manufacturer when new models come out

Absolutely pathetic service from

Absolutely pathetic service from CourierIT and Samsung South Africa I will never buy from Samsung again I waste more time chasing up on my delivery which never seems to go to the correct address than it would take to buy an item from instore More than a week and still have not received my next day delivery with no communication about when to expect same

Terrible experience do not use

Terrible experience purchased a Samsung S24 and Watch 6 Ignored selected delivery dates tracking was hopeless and no support I should have received points a 30 voucher and Disney plus Disney plus does not regonise my device no points or voucher Chat is useless and no one seems able to help when you call

Ordered a tv with free installation

Ordered a tv with free installation Pointless - delivery men clearly didn t want to be there had dodgy looking equipment and refused to do it because there was electricity close by Customer service is also a nightmare - don t respond to emails Also quite aggressive Wish I had gone to John Lewis now

Machine broke within 2 years

Machine broke within 2 years Samsung refusing to fix it even though it s within warranty period On top of that they made multiple empty promises wasted hours and hours of our time and caused massive avoidable stress to my pregnant wife Shocking behaviour

buyer beware

buyer beware if you order from them they will promise you you will recieve the product by X date it will not ship for weeks PAST that date and every time you contact them they just tell you lies like it has been escalated and is now packed and priority shipping only to find out zero of that is true absolute garbage service

Cheats and liars

Cheats and liars They refuse to repair under warranty claiming moisture damage every time which isnt covered by warranty Even some slight battery discolouration caused by normal battery heating is labelled as moisture damage They blatantly lie to your face This is a policy passed down from senior management so dont expect any redress by going higher up Its a big scam

I bought new phone S24 Ultra

I bought new phone S24 Ultra for 1589 pounds and after 24 hours only changed my mind with the colour so I asked them to help me to return it and buy a new one with different colour but because I opened the box they want charge me 20 of the value witch means 314 pounds look how Samsung deal with their costumers I hate Samsung and I promise I will not buy any product from them anymore because I deal with the company not local shop to do that with me

Terrible customer service

Terrible customer service bought TV my delivery date was changed twice as it wasn t in stock which wasn t stated in the website Why do they sell items that are not in stock Girl can t give me time frame as she doesn t know what s in the warehouse So they sell items that they don t even know if they have it and don t know when they gonna have it Ended up cancelling my order