Shop Reviews

Great Customer service

Ricardo did a great job of listening to my needs and finding a plan that works for me It is customer service like this that keeps me with TXU

Ricardo was very quick and clear on his

Answered all my question Was patient I didn t feel rushed to pick a service at all Broke down all the service plans an difference between them so that i could make the best decision

Maria O

Ricardo was very quick and clear on his responses Helped me the entire time and made it very easy

The agent was kind

Maria O was very helpful and kind in our interaction via chat Great customer service

excellent service

The agent was kind understanding an knew my concerns about not being able to pay in full my huge electric bill I was able to split this bill and was so happy for that

Leslye V

Maria was great I needed to get my service changed to a new address and she was very quick at getting everything taken care of

Primo service from Benjamin at TXU

Leslye V Was super helpful and kind I appreciate her customer service She helped me fast n answered my questions

He listened and made recommendations

I was very upset when I called TXU this evening my bill was 200 again but this time it included a 9 95 late notice fee with my late payment fee Also my bill was more than last months bill and I had not changed the temperature once I almost didn t talk to Benjamin when he answered it just all felt so hopeless I guess I only called to complain I was about to hang up when he said let me help you I said shame on TXU for charging these added fees when people are already struggling to pay the bill and survive in 3 digit temperatures for nearly 2 months Benjamin patiently listened to my rant I could go on but hearing my frustration and picking up on some key points from my rant he not only waived both fees discounted my bill helped figure out a better date for my billing cycle and explaining my usage he offered a suggestion that included how much I would save I will try it too I never ever thought I would give an energy or utility company a good review but this company actually does care about you and your situation My bill is still so high but the help I received today actually put a smile on my face Primo assistance from Benjamin at TXU

Leslie took her time to assist me

He listened and made recommendations earlier I worked with someone who had yet to learn what he was saying I was all contradictory

Maria O was very helpful

Maria O was very helpful She continued working on the problem until it was fixed