


Based on authentic user experiences
Chr tienne Stakenborg
6735 reviews
N/A
7 months ago
Terrible customer service
Store has a terrible return policy and only allows exchanges Make sure you are 100 sure about the item you buy because you cannot get your money back I m surprised that such a high end store refuses to give you your money back
Daisy Zhang
6735 reviews
N/A
7 months ago
haven t received item or refund
Terrible customer service was assured of delivery within 10 days which did not happen Have spent so much time and money calling numerous times would not recommend this website to any of my acquantances
Jessica
6735 reviews
N/A
7 months ago
Where s my order
I have not received my item or even gotten a confirmation email I would just like my item or refund Second reply February 2020 I have still have not received any refund on PayPal or money back Please refund me my money as the email you have is fake or faulty and I receive no reply
Lunaria
6735 reviews
N/A
7 months ago
BEWARE
Yeah not a great experience so far Ordered a dress on 4th Jan Track trace code given but no carrier details and the time indication link brought me to DHL s frequently asked questions No sign of the dress two weeks later so fired off my first email Three emails and two of their own tickets later and I m still none the wiser about where my order is The mind truly boggles at the lack of customer support Perhaps this 1 Star review will galvanise them although somehow I doubt it Dreadful all round
Danny
6735 reviews
N/A
7 months ago
I unsubscribes and yet i receive this
Communication with them isn t all that good They took about a week to ship my package and the tracking number doesn t work that I received I still haven t received a response back I m regards to my order It s now April 11th and I still haven t received my order from you I ordered over a month ago on March 8th Still no response
Ange B
6735 reviews
N/A
7 months ago
Worst shopping experience in my life
I unsubscribes and yet i receive this survey
Beate Bouffier
6735 reviews
N/A
7 months ago
Warning
I went to return something and they won t let me even the policies allow it they said the tag is not on the clothes but when they sold it it was never attached They also terribly looked down on me and laughed at me as if I should be ashamed of returning it I took my phone out to film and they got mad and scratched my face and my hand when attempting to hide the camera away later they also kicked me out of the shop one day later my friend went to return it and they handled the return with no issue for her when she pretended it was her shopping It was the same item same shopping bag and same sales assistant the only difference is she is white and I am Asain I think they are discriminating me and bullying international customers
Mike
6735 reviews
N/A
7 months ago
They re racists
Warning this store has no respect to customers at all and full of violence Avoid going to this terrible place
Esra Saracoglu
6735 reviews
N/A
7 months ago
Very bad service and aggressive
Very bad service and aggressive employees
CARMEN S
6735 reviews
N/A
7 months ago
Corrupt Company
Corrupt Company Don t do business with them They don t pay their suppliers