Shopback Reviews

SCAMMERS

Was excited to shop and earn until I realised it s very difficult to claim missing cashback and there s no clear way to follow your with previous enquiries I followed up and still haven t received what I m owed Once time has expired you can t redo your missing cashback requests as well and the chat function is almost impossible to use for proper assistance I then thought I d opt out and claim my current cash but with just over 10 meant to be 15 with my missing cashback they are rejecting my withdrawal request even though 10 is the minimum Would not recommend anyone use this app if they are looking to spend and save It is a disappointment

I ve been using ShopBack for over six

First of all the red flag for me was asking for my phone number during signup They say your phone number helps secure your shopback account YEAH right Not stupid to fall for this scam I will NEVER give out that information This was a warning to me to NEVER TRUST companies like these that ask for your phone number SCAMMER ALERT NZ and AUSTRALIAN people DONT give out your phone number under any circumstances and DONT download and install anything if you are asked to do so Hang up block them and report SCAMMERS are working harder than ever to find new ways that look really ligit to take all your money BE WISE and know that SHOP BACK is a SCAM

Abysmal customer service

I ve been using ShopBack for over six months and made multiple purchases through platforms like Temu Domino s and Chemist Warehouse My cashback was initially tracked at around 750 but suddenly dropped to 331 with no explanation I have receipts for all my orders and this feels completely unfair It s disappointing to see such a lack of transparency and I ve noticed others with similar complaints I m considering switching to LetyShop as ShopBack has become hard to trust

Absolutely no customer service

Abysmal - they just ignore you I reached out about my credit not being tracked properly whole point of their service and have not heard back Chased multiple times

Redeemed money not received

Should be no star if I could select When there is a delay with transactions you report to them then gone into a black hole You then follow up after three weeks they asked you to provide receipt and telling you it will take a while no time frame at all you wanted to raise a complaint the get standard script don t worry but it will take a while again You asked for escalation to manager refused to escalate Then you asked for a copy of the Complaints Handling Policy they simply refused and ignored you request Everyone we should just report to the regulator and media

No customer service

I redeemed 200 and received an email with a transaction number saying it had been processed and put into my bank account Never received the money so emailed them never got a reply Emailed them again and still waiting for a reply Very disappointed with their lack of customer support and the help on the app is just a joke how do your deal with a bot

Scam you will never receive any money that you redeem

I ve no idea why this customer facing company has such poor customer service It is non-existent truly tried to have my cash back issue solved but it has been more than 2 months and nothing was done The email reply from their CS takes at least 2 weeks to reply even when I replied instantly

Do not recommend

I redeemed some of the money in my account and received an email with a transaction number saying it had been processed and put into my bank account Never received the money so had logged a request all they sent me is a screenshot of what the same page that I can see under my profile The page has no detail of who the sender is what bank and account details They said to contact the bank I then emailed them never got a reply I think this is just a scam