Based on authentic user experiences
Leow Serene
6732 reviews
N/A
9 months ago
Bought two bottle of Pro Hydroilte one
Bought two bottle of Pro Hydroilte one month ago Within 2 weeks the order arrived However when battery was low the button didn t light up as mentioned in the manual This happened in my both bottles Contacted the customer service which is actually managed by one person called Lisa She agreed to dispatch a new charging base which I had not received since three weeks now The hydrogen produced by the bottle in its 10 min cycle is only 1500 ppb instead of 10000 ppb as claimed by its advertisement I wrote to them with the picture attached and they wanted further video I told them it s their duty to prove their product is genuine and their responsibility to show us their certification from reputable institution of their hydrogen test results No responses from hydrolite ahd Lisa after that Beware this is a scam and the product has not mentioned its country of origin Don t assume it s from USA or Canada
Daniella
6732 reviews
N/A
9 months ago
Liars
I have ordered a bottle of protector sleeve and still haven t received it it s been over 5 Months and they have stated that they had high number of orders I even sent them emails and they have only replied but nothing has been done Also my charging port died and they said they were going to to replace it still waiting on that too Don t waste your time with them bunch of liars
gary vidor
6732 reviews
N/A
9 months ago
Doesn t arrive
Doesn t arrive Second time I ordered first bottle then tablets Never arrived Crooks Don t waste money no matter how good product may sound Other reviews will confirm this
Geert Steenvoorden
6732 reviews
N/A
9 months ago
Faulty product
Faulty product been waiting for a replacement for months The customer service is very sorry and looking into it I am very sorry for not doing my research before buying from this company Expensive lesson dont make the same mistake
Allie Taylor Mannle
6732 reviews
N/A
9 months ago
Fraudulent company faulty product Zero recourse
Product stopped working within 6 months I challenged the warranty and they will not provide a replacement or refund Have sent concerns to Better Business Bureau From what I can tell this is a complete fraud and scam
Richard Maisonet
6732 reviews
N/A
9 months ago
The base stopped charging
The base stopped charging I was told by the company they were having supply chain issues and to be patient During this time the company is offering online deals After 3 months they just stopped responding If you want to by a disposable product then this company is for you
Tony Dickson
6732 reviews
N/A
9 months ago
do not buy
do not buy sent a defective product said they would replace been over three months same email every time can t give an ETA on it horrible customer service and a crap product
VB
6732 reviews
N/A
9 months ago
DO NOT ENTERTAIN THIS COMPANY
DO NOT ENTERTAIN THIS COMPANY Shop elsewhere Tried to cancel an order Wouldn t let me Tried to raise a dispute through PayPal PayPal closed the case as item received I ve sent three emails asking for a returns address Bot LISA MILES just replied saying order delivered Won t tell me where to return bottle just directs me to their returns page which doesn t contain the address Wish I d paid with a credit card PayPal hopeless and no redress for something not fit for purpose
Yarden Zrihem
6732 reviews
N/A
9 months ago
I ve ordered 2 bottles and I am waiting
I ve ordered 2 bottles and I am waiting for them for over a year now always making false promises and putting me on hold I am not sure what am I supposed to do wasted 254 on that bottle and I believe I will never see that money again Crooks
Jane Bowles
6732 reviews
N/A
9 months ago
Faulty Product No Customer service or care
I agree with all the other negative reviews Whilst the working bottle is a good product which I think works my experience since one broke down last May has been terrible False promised of a replacement base same excuses as they have used for others - absolutely no customer care or service whatsoever so sadly although the concept is good I would definitely not recommend buying from this company