Shopkitchenmama Reviews

A Product with VIP Customer support 10 10

I recently lost the use of my right arm and I was gifted a Kitchen Mama can opener from a friend Unfortunately I got a defective unit I emailed customer service and Cara quickly took care of my issue with incredible empathy and grace I had a new unit in less than a week after reaching out I can t tell you how rare this type of customer service is from any company I am a Kitchen Mama customer for life Because of this experience I decided to pay it forward and I purchased three more auto can openers as gifts to friends and family Even if you have full mobility being able to open a can and continue to cut onions or tend to a pot is a game changer in kitchen efficiency Thank you Cara and Kitchen Mama for a great experience and a great product It has made a huge impact on my life

Valuable kitchen tool and quality customer service

I purchased the Kitchen Mama electric can opener for my elderly mother who was struggling with traditional openers Over the next 18 months or so it became a very helpful tool for her in the kitchen and was used regularly not daily but multiple times a week It stopped working effectively and consistently so I reached out to customer service who responded quickly Ultimately a replacement unit was sent but preceding that customer service remained helpful patient and expeditious in their responses

Great customer service

I ve had a Kitchen Mama can opener for a little over a year and loved it Unfortunately it broke recently while I was trying to open a can I emailed Kitchen Mama customer service and included pictures of my can opener Although I was right outside the one year warranty window they could see the problem in the pictures and told me they d replace it anyway and sent me a replacement free of charge Customer service was so helpful and even reached out to me twice after my replacement shipped to make sure I d gotten it So glad to see a company that still stands by their product Excellent customer service And the can opener is great too I would wholeheartedly recommend this company and their products

This is my second purchase with Kitchen

This is my second purchase with Kitchen Mama and I really love their products My can opener got jammed and stopped working 4 months after purchasing I contacted customer service and they replaced it without any hesitation I was very appreciative of the customer service I received

When my original order broke

When my original order broke Kitchen Mama sent me a replacement I like the can opener because it s convenient and easy to use I have RA and my hands hurt sometimes Kitchen Mama s can opener makes it easy to get meals completed

Amazing No more Achy Hands

I finally had the opportunity to try this can opener that replaced the original faulty one from Amazon and once you adjust your mind for how it s placed on TOP there were no issues AT ALL Best of all it does not leave sharp edges I love this little wonder Customer Service stood behind the company s warranty I had surgery soon after the purchase and was not able to cook etc so I missed Amazon s return window No matter I contacted the company directly and with proof they were more than happy to send out a replacement - which this time was not damaged upon arrival On top of this Customer Service thank you Nicca kept me informed all the way THIS is how all businesses should operate Throw out your old painful hand-held can openers Read the reviews This little gem will prevent unnecessary further wear and tear on your aching joints Thanks so much

Replacement of Defective Product

When I followed the instructions on how to get a replacement for a defective can opener I received a new can opener very quickly They were very professional and the process was handled quickly

Outstanding customer service

I bought this opener as it is a smooth side of lid opener preventing injury with grandkids Also since it is battery operated it would work in a loss of electric event It fits easily into a drawer More importantly with arthritis a manual operation is no longer an option This unit is slower to use and must push the red button to stop but in my situation is worth it I did encounter a defect in the unit notified the company and had communication the same day and the following day and a new unit was sent out and is working fine I had a follow up email to confirm receiving of unit and that it performs as advertised Great customer service and I would recommend this unit