Shopmoment Reviews

Wonderful personalised service

Having placed the pre-order for T-Series lens and iPhone 15 covers I had a series of questions related to multiple promotions slight delays in my submission that passed the promotion deadline etc I am extremely pleased with the prompt responses in multiple email exchanges and the personalised service Thank goodness none of those were standard bot responses Thank you so much

Excellent customer service

Very swift response to an email inquiry and extensive information provided outlining everything and more I needed to know including links to the relevant aspects Thanks very much

Very friendly and flexible

The online shop of Moment is really custom friendly and very flexible After a prompt reply they let me change a pending order I will definitely come again and shop more often -

Great Customer Services

Great Customer ServicesA great team is here to help and take care of the customer s needs swiftly respond the inquiries and provide professional advice to pick up the right product

Great customer experience

Sincerely great customer service I requested a refund due to a delay within a product line and it was completed within a matter of minutes Literally minutes Thanks Moment thanks to Szabolcs who handled my query I will definitely use you again in the future at some point

Solid service and support

Needed to combine two orders got fast help saved some shipping Moment s team actually listens and acts fast They have great service to match great products

I love Moment

I love Moment even though I am in the UK and I m sure I could buy cheaper phone cases and accessories closer to home I really don t care because the quality of their products is worth the minor increase in price delivery Not only that but on my most recent order I made a mistake and ordered a case for the wrong model iPhone Their support were uber fast in rectifying it for me and I now have the correct case on the way If you have never owned a Moment phone case I couldn t recommend them highly enough same goes for the lenses Keep up the great work guys

I loved the idea of Moment even before

I loved the idea of Moment even before I loved doing business with them even more I run a small nonprofit ewg org and the Moment vibe and values felt like a fit Moment products are first rate and the customer relations are top notch I m looking at you Cassie Cruz and Jim Kim

Consistent rapid personalised service

Happy with the consistent personalised customer service with rapid responses even during this peak season I had changed items in my order multiple times and customer service team promptly updated the order refunding the difference adjusting for discounts promotional price automatically sending me the updated invoice etc

Warranty Claim Submission for iPhone Case

I contacted the Moment support team to submit a claim for one of their products -- an iPhone case All the Gear Guides that replied were absolutely awesome and prompt on their responses plus I got fully refunded Great job Brionne Szabolcs and Javier