Shopravella Reviews

Customer Experience is NOT their priority

Christmas of 2023 I was traveling When I returned home Ireceived a gift purchased from Ravella The size did notfit I asked for a return and the online chat rep said that the return window had closed They claimed that they offered an extra week for the holiday however if a purchaser is planning ahead and the receiver is traveling there is no accommodation given I spoke to their chat team there is no way to reach a live person no phone number only an online chat They apologized for the company s terrible customer service policy lack of a live person and limited return policy I attempted to pursue an exchange purchased a more expensive item from their store They claimed to offer me a one time exception to use the gift card - unbelievable As if they were doing me a favor This hardly measures up to the standard for high quality brands I shared my size measurements height weight The online rep told me the Marcela coat I selected would fit and that while they don t have petite sizes I should be just fine with the xs size I had no option but to trust them The chat system specifically says that those people chatting are fit experts They can t help with customer concerns but fit is right up their ally so they say So I invest double the original purchase based on their specialists recommendation I took the time to say to her that I need honest advice because if this won t fit I d rather look at something else in their store and purchase a coat elsewhere they said it will fit and that they ve never had anyone complain about size even if they were 5 2 and that this coat is made with shorter lengths in arms and body I ordered a size 0-2 xs at their recommendation keep in mind their product line is extremely limited prices more than double the market and exchange options are limited to their very limited product line I ordered the coat At 5 2 it was huge The arms came down to my finger tips the length was to my lower calf the body was huge I typically wear a size 4 This was NOT true to size even in the body My daughter is 5 4 and wears a size 0-2 and she tried it on and it was even worse looking on her It looked like an oversized robe not attractive at all This is their smallest size is appropriate for no less than 5 6 regardless of what they attempt to say to make a sale I contact the online chat again immediately they asked me to email customer service There is no option to speak with a live person For the prices they charge having excellent real time customer service is a must yet they elect not to provide this service which is a huge red flag We purchased using the gift card from the prior order and visa for the difference as we spent twice the amount of the first purchase The chat rep said she made a note in our file that if the coat doesn t fit despite her recommendation that it will that the company will provide a refund upon trying it on upon arrival and trying it on my adult daughter for good measure - the item was put nicely back into the bag and box and returned Buyer beware They will gladly take your money but they will not provide you a customer service number reliable information or care It s not worth it spend your good money with a brand that prioritizes quality care and support not profits at your expense Clearly the high costs are not going toward their employees either because the chat is often off line long wait times and you only have access to fit consultants who fabricate to obtain a purchase and then rely on the limited return window to lock you in to a product you might not be able to wear We have not received any feedback regarding a full credit for the purchase They attempt to lock you in to a gift card which forces you to select another item They also have a one time gift card use policy which means if the next item doesn t fit you re stuck with it They will make one time exceptions however because it s an exception it s not reliable Their policy is horrible and their focus is on taking your money - not ensuring you re satisfied Due to their very limited stock choices often not having sizes poor customer service that is email based and limitless excuses that point to a return exchange policy of 10 days it is extremely risky to buy from this brand The material was nice out of the box but the complete overall product looks nothing on a woman like the models in photos Unless you re built like a Victoria secret model be weary I suspect they are pinning the clothes in the back because they are boxier in real life than the images portray I don t like speaking negatively but this has to be shared so that people know what they are getting in to Don t become a victim of poor corporate policy There are plenty of other great brands We have not received word on refund yet awaiting more excuses