


RAVELLA - Modern Luxury Essentials - Silk, Cashmere and Linen – Ravella
Based on authentic user experiences
Amira Dog
6730 reviews
N/A
9 months ago
Customer Experience is NOT their priority
Christmas of 2023 I was traveling When I returned home Ireceived a gift purchased from Ravella The size did notfit I asked for a return and the online chat rep said that the return window had closed They claimed that they offered an extra week for the holiday however if a purchaser is planning ahead and the receiver is traveling there is no accommodation given I spoke to their chat team there is no way to reach a live person no phone number only an online chat They apologized for the company s terrible customer service policy lack of a live person and limited return policy I attempted to pursue an exchange purchased a more expensive item from their store They claimed to offer me a one time exception to use the gift card - unbelievable As if they were doing me a favor This hardly measures up to the standard for high quality brands I shared my size measurements height weight The online rep told me the Marcela coat I selected would fit and that while they don t have petite sizes I should be just fine with the xs size I had no option but to trust them The chat system specifically says that those people chatting are fit experts They can t help with customer concerns but fit is right up their ally so they say So I invest double the original purchase based on their specialists recommendation I took the time to say to her that I need honest advice because if this won t fit I d rather look at something else in their store and purchase a coat elsewhere they said it will fit and that they ve never had anyone complain about size even if they were 5 2 and that this coat is made with shorter lengths in arms and body I ordered a size 0-2 xs at their recommendation keep in mind their product line is extremely limited prices more than double the market and exchange options are limited to their very limited product line I ordered the coat At 5 2 it was huge The arms came down to my finger tips the length was to my lower calf the body was huge I typically wear a size 4 This was NOT true to size even in the body My daughter is 5 4 and wears a size 0-2 and she tried it on and it was even worse looking on her It looked like an oversized robe not attractive at all This is their smallest size is appropriate for no less than 5 6 regardless of what they attempt to say to make a sale I contact the online chat again immediately they asked me to email customer service There is no option to speak with a live person For the prices they charge having excellent real time customer service is a must yet they elect not to provide this service which is a huge red flag We purchased using the gift card from the prior order and visa for the difference as we spent twice the amount of the first purchase The chat rep said she made a note in our file that if the coat doesn t fit despite her recommendation that it will that the company will provide a refund upon trying it on upon arrival and trying it on my adult daughter for good measure - the item was put nicely back into the bag and box and returned Buyer beware They will gladly take your money but they will not provide you a customer service number reliable information or care It s not worth it spend your good money with a brand that prioritizes quality care and support not profits at your expense Clearly the high costs are not going toward their employees either because the chat is often off line long wait times and you only have access to fit consultants who fabricate to obtain a purchase and then rely on the limited return window to lock you in to a product you might not be able to wear We have not received any feedback regarding a full credit for the purchase They attempt to lock you in to a gift card which forces you to select another item They also have a one time gift card use policy which means if the next item doesn t fit you re stuck with it They will make one time exceptions however because it s an exception it s not reliable Their policy is horrible and their focus is on taking your money - not ensuring you re satisfied Due to their very limited stock choices often not having sizes poor customer service that is email based and limitless excuses that point to a return exchange policy of 10 days it is extremely risky to buy from this brand The material was nice out of the box but the complete overall product looks nothing on a woman like the models in photos Unless you re built like a Victoria secret model be weary I suspect they are pinning the clothes in the back because they are boxier in real life than the images portray I don t like speaking negatively but this has to be shared so that people know what they are getting in to Don t become a victim of poor corporate policy There are plenty of other great brands We have not received word on refund yet awaiting more excuses
Anonymous
6730 reviews
N/A
9 months ago
Horrible return policy and customer service
I like some of their clothing but their return policy and customer service is absolutely the worst and something I ve never experienced I purchased a couple items they either didn t fit well or the hem was crooked So I returned the items Then Ravella CHARGED 10-20 PER ITEM claiming that I did not repack the items properly and that the silk shirts were wrinkled So the 10-20 per item they charged me was just to fold the shirts Ridiculous Several months later I placed an order for 1 silk blouse 4 days later they send me an email saying that my account was FLAGGED because I ve returned stuff in the past and they had to let me know that whatever I buy in the future is FINAL SALE Just WOW They said I needed to confirm I still want the shirt because it will be final sale I asked what if the shirt has a damage or has a defect And they still told me it would be final sale because my account has been flagged for previous returns It s not like I damaged the items I returned It s offensive to tell a customer that they ve been blacklisted basically because of returning items in the past If you buy from here don t expect standard customer service If you return items you WILL BE BLACKLISTED by Ravella What sort of nonsense customer service is this Ravella - you guys have some cute shirts but nothing so unique that I can t find elsewhere You keep treating your customers this way and you ll go out of business in time I ll go shop elsewhere where the I can actually return things if they don t fit or doesn t look like the picture without being told I ve been blacklisted
Nicole Cetani
6730 reviews
N/A
9 months ago
If I could write a ZERO STAR I WOULD
If I could write a ZERO STAR I WOULD This company is the WORST I have emailed them over 5 times to return the 2 dresses I purchase They haven t responded at all I feel like they are trapping me to keep the terrible dresses They are the poorest quality Do Not buy anything from this company
Anne
6730 reviews
N/A
9 months ago
Slow rude customer service - blaming the customer for damaged item
I have purchased several items from this company mostly silk blouses They are pricey but I valued that the items were washable The last item I ordered however - silk pants - arrived with large white-ish stains I immediately initiated an exchange and immediately followed up by email explaining that the item had arrived stained damaged I took photos of the stains to document the damage The company refused to refund the full price suggesting that I had made the stains myself Blaming the customer for the failure of their quality assurance takes bad customer service to the next level Worst customer service experience I have ever had
MISSJANETJHOPKINS
6730 reviews
N/A
9 months ago
Order 2coats when arrived nothing at
I have order number details of shipping with the website RAVELLA please don t insult my intelligence asking me to prove it thank you
Elizabeth
6730 reviews
N/A
9 months ago
MADE IN CHINA
There s no confusion here It s YOU And you mention 2 items made in Italy We ordered 2 sweaters and silk blouse China LIARS so horrible that you do this to your customers And then have the audacity to deny a refund You advertise made in Italy and once item is received it is MADE IN CHINA How dare you Paying hundreds of dollars for items we thought were truly made in Italy and you send to China to actually make Shame on your company We have sent a complaint to the BBB and will send reviews on every platform available You are criminals
Mary Parsigian
6730 reviews
N/A
9 months ago
Excellent quality
The material is excellent Customer service is wonderful
AB
6730 reviews
N/A
9 months ago
Nice high quality
Excellent quality Colors are rich and beautiful
MARINA
6730 reviews
N/A
9 months ago
Good quality items
Good quality items Fast shipping Beautiful colors
Patricia
6730 reviews
N/A
9 months ago
Quality
Quality of materials packaging and shipping I love Ravella for being so consistently excellent