


The ecommerce platform to power your online business Shopware
Based on authentic user experiences
Ha-Ra Australia
6731 reviews
N/A
7 months ago
Very disappointed
We are a national operating business based in Australia and Shopware was recommended to us as a quality German product We have never been more disappointed The support is shocking the backend is outdated without the support of an additional expensive developer you are lost We were told that we could use a subshop to sell an additional product range which was a hick-up in the whole establishment of the website from day dot German words appeared everywhere in the whole structure although we were assured the setup is ready for english speaking countries The cost compared to what you are getting is not up to date what the market has to offer 2020 We have changed from Shopware to Shopify within 4 days as we had simply enough We couldn t be happier and regret not having taken this step sooner Suddenly there are no outrages everything runs smoothly friendly support a fantastic and user-friendly ALL-IN-ONE-SETUP so we can finally focus on selling our product rather than fixing issues with Shopware Our cancellation is still not confirmed although we sent two emails already not surprised We wouldn t be surprised if getting out of the Subscription will cause more problems - just to top the whole list off
Zaymund Alex
6731 reviews
N/A
7 months ago
You may need to call a lawyer after using their services
It is inconvenient and makes you pay even if you have not used the product Very difficult to install on a hosting service in 2021 it s just too difficult to just run on a regular hosting service After testing I decided to check out a few free templates but as it turned out it was a trap I got a free 30 days and then a paid subscription even though I didn t enter any payment details and was sure it wasn t necessary for the free version eventually after two months they started billing me for payment as I had to cancel this subscription in their terribly confusing interface Are you serious After my order I received a letter that I owe 0 euros and no information about the mandatory cancellation they send information about the mandatory cancellation in a month when you are no longer interested and you may miss a couple of important lines Why didn t you stop any subscription after the free period if the person didn t even leave payment details It s terribly unprofessional and smells like cheating I do not even advise you to register on their site so that they do not force you to pay and send threatening emails as it was with me Call your lawyer before registering on their website
T Schirn
6731 reviews
N/A
7 months ago
Stay Away
AVOID These Germans don t know how to build shop software
customer
6731 reviews
N/A
7 months ago
Scam Do not be a fool
Scam I would like to warn everybody not to join to their business They are approached me on WhatsApp offered me a job then lost all the money has been asked from them in return for salary
Gerard
6731 reviews
N/A
7 months ago
After 5 years using Shopware paid license my sad and bad experiences
I used Shopware for 5 years and almost felt an ambassador for Shopware But since they introduced Shopware 6 I turned 180 degrees They are pushing and pressing to subscribe for a up to 600 more expensive plan and if you don t agree they force you by ending your migration assistent a quite poor tool to migrate from Shopware 5 to 6 Meanwhile Shopware 6 lacks a lot of Shopware 5 functions Also agreed by Shopware support Shopware 6 has a lot of bugs which makes upgrading very risky Unless maybe you outsource and pay a lot of money to solve the issues One of the company core values is open but even about there pricing system they are not open at all I m waiting for 3 weeks for an answer about the new pricing system and even after 5 reminder mails I didn t get any answer I should not take the risk to loose a huge amount of money and energy their marketing department promises heaven on earth but I m afraid the e-commerce hell is more close to reality
Dawn Domaschk
6731 reviews
N/A
7 months ago
Shopware 6 is so awful
Shopware 6 is so awful We loved Shopware 5 and were forced to upgrade and it s been a terrible experience Shopware 6 is unusable The simple task of adding new products has become a nightmare And if you want anything that works it s now an add-on that costs extra money If you re looking to open on an online shope steer clear of Shopware
Mike Wolf
6731 reviews
N/A
7 months ago
What a horribly shameful company
What a horribly shameful company Never experienced such poor customer service before Keep sending invoices for services that I haven t used in months And when you email them to cancel everything you get bad answers that you can t do anything with DO NOT DO BUSINESS WITH SHOPWARE
Former SW Dev
6731 reviews
N/A
7 months ago
Worst Developer Experience
I ve been working in web development since 2015 and have seen some different technologies but if there s one thing i could give the title Worst Software in existence to it would definitely go to Shopware If you want to keep your sanity use a system that actually works like Shopify Why do i say this you ask Well let me give you an example you want to add a custom entry to your sitemap No problem Just search their wonderful documentation At some point you will will then discrover that there is no documentation or if there is it s either 10 years outdated or incomplete So you reverse engineer the abomination of what they call the shopware core and learn that you just had to create a SitemapAdapterHandleSubscriberControllerDecoratorTraitComponentSlotEntityFactory php and copy their core code into it to override everything because they didn t expose the underlying functions Why even use the decorator pattern then shopware And then when you re finished with that and you may want to extend the administration backend so you go ahead and use their Vue components but discover that they built them inside the Twig PHP templating engine so now your IDE doesn t give you vue AND twig support good job And when you re finished with that and you may want to use their API to request something but you may see that they don t have any consistency between API-calls and you just have to adjust to the randomness and see what data you can throw in there without it crashing how fun And when you ve finally made all the changes you will realize that you have just written or paid for 50000 Lines of code for features that work out of the box in every e-commerce system that takes itself serious So now after 5 years of using Shopware on and off i would recommend their dev team to maybe just add a tiny bit more boilerplate As right now it s sadly just not enough to deter marketing people from successfully selling this software to their unsuspecting victims
Iskander Rekik
6731 reviews
N/A
7 months ago
I recently had a very disappointing
I recently had a very disappointing experience with Shopware Just to add a payment method they require a 50 verification fee just to check if the account is valid This is absolutely unreasonable most modern platforms validate accounts for free or with a simple automated process It really gives off the vibe of a dark old-school company that lacks flexibility and customer-friendly policies Instead of making things easier for merchants they introduce unnecessary barriers and hidden costs In today s fast-moving e-commerce world such outdated practices are frustrating and discouraging If you re looking for a modern user-friendly e-commerce solution I d suggest considering alternatives that are more transparent and business-friendly
Shira Khalifa
6731 reviews
N/A
7 months ago
Shopware from Whatsapp
I hope more people to join their business They found me on WhatsApp I though is scam at first but after they offered me a job and try then I get about 100 a day and receive my commission every day and I love it I have done 3 weeks and get my earnings everyday