Showerwall Reviews

Showerwall panels manfactured by IDS

I have used IDS in Leeds before for previous worktops for various companies i have worked for and not had any problems I got some showerwall panels from them manufactured by them These were delivered by them to my home as this was 06 45 in the morning i unloaded them from the truck and took them upstairs and laid them flat on the bedroom floor in their cardboard packaging as it says to do As i had problems with other items for the refurb of my ensuite nothing to do with IDS the panels stayed where they were flat on the floor in their packaging to prevent any damage to them When we opened them to start cutting and fitting them we discovered that the big 1200mm wide was quite badly bowed and the 2 900mm ones both had slight bows in them I rang IDS and spoke to them and was advised that we had only 48hrs to of reported any problems we had to them as this was nearly 700 worth of stuff i wasnt happy with this so asked to speak to the manager The manager said as this was approx 2 weeks ago when we took delivery of this it was not their problem and it should of been reported before now i explained what had gone on and that during the delay these had been stored exactly how they said to do but left unopened to protect them from damage I know this is what everyone would say if they stored them correctly or not but if they wouldnt sort a problem with them before they were fitted and stored how they say to then what help would they be a few yrs in if i had a problem 30yrs warranty and to top it all off i was chargered 16 for the premium phone call

Poor customer service

Poor customer service I have been waiting over SIX MONTHS for a home visit to inspect a damaged shower wall panel The supplier has been chasing my complaint up for months with no response from the company It should be an easy answer - either they re prepared to come for a visit or they re not in which case I can claim on my home insurance But with no response I m stuck in limbo with a faulty product Very annoyed at the poor customer service

Warning do not order acrylic panels

Bought 4 acrylic shower panels and the company s adhesive and joint sealant - which you have to use to get the warranty Installed the first panel and white shows through as it turned out they had sent adhesive for laminate panels not acrylic Even though I ordered the correct adhesive They say it s a picking error at their factory but will not refund me for the panels which cost 2 500 and are patterned so need to match up I am also out of pocket for paying an installer for a day even though they could not complete the work Ignored my emails and refused to speak to me on the phone I will go down the small claims route Warning this product is not fit for purpose

This company is a total con

This company is a total con We spent a significant amount on acrylic wall panels They took over two months to be manufactured despite being given a max 3 week lead time Despite purchasing all their materials and following their installation instructions the panels have not stuck and are warping Naturally trying to call them and email them for advice has resulted in no response Do not use them it has been an expensive mistake

Bankrupt company as of Nov 2024

Bankrupt company as of Nov 2024 Beware Advised by builder s merchant this product NOT fit for purpose in any event as made from absorbent MDF and they bow and bubble very quickly Also advised this co don t honour guarantees V v expensive They sound utter scoundrels Another showroom told me they will be re starting - what a shame Wrong uns

Awful awful company

Awful awful company Majority of orders come with warped panels or bad joins Warranty is utterly useless Stock answer is installation Error they have hundred of bad reviews but they get them removed Notice their google reviews have vanished

You get what you pay for

Had previously ordered a number of samples with shower wall annd anfter finally deciding on the colours ordered through one of their suppliers Rubberduck bathrooms who were very helpful in finding out availability of the chosen colours Very pleased with the product delivery was quick and the panels look fantastic I guess you get what you pay for There are plenty of cheaper options out there but nothing comes close to the quality and durability of shower wall