Sicilyrentcar Reviews

Attention

Attention Important Notice Before Renting from SRC Firenze Airport I want to share my experience with SRC Firenze Airport to inform potential customers of their rental practices As a frequent car renter I have never encountered such issues Be cautious and consider other rental options to avoid similar problems I rented a VW T-Roc and was initially offered a lower class car After insisting they finally gave me the correct car but only after claiming none were available The agent then tried to sell me extra coverage insurance which I declined because my Revolut card covers it For reference his insurance offer was tripling the rental price He falsely stated that my insurance wouldn t cover certain items in Italy like tires and the windscreen which was untrue my insurance reimbursed me later as expected He then became visibly upset stopped talking to me and got another agent to finish the process The car was dirty and many damages were not listed in their report I got the agent to add all unlisted damages to his report and documented everything with videos and photos When returning the car the agent immediately and suspiciously checked only the windscreen and found a tiny chip which was visible in my pre-departure video Despite showing them evidence they charged me 880 without further discussion My attempts to contact them and provide evidence were ignored Carglass Italy quoted 30 for the repair highlighting the excessive and fraudulent charge from SRC

Americans Beware

Americans Beware Unfortunately I had the displeasure of renting a car from this company while traveling to visit family I picked up the car from the Milan Linate Airport I grew up driving a standard so I didn t think I would have any issues I realized into the trip that I could not figure out how to put the car in reverse I called the company and told them I couldn t get it into reverse Marco told me bring the car back I had to drive the hour back from Brescia As I entered the parking lot I realized I was in a closed lane Luckily an older gentleman was walking by I explained the car was broken and I couldn t get it in reverse He hops on and viola he puts it in reverse Apparently you have to pull up to put in in reverse I go inside and explain to Marco I had to drive the hour back and he apologized for not explaining it to me instead of having me return to the airport I turn the car in and they charge me an additional fee because the gauge is just Infront of full Then they lie and say they tried to explain how to put the car in reverse but I didn t understand If a company can t be honest go elsewhere

SRC Scammers

Would give this disgrace of a company zero stars if I could Future customers - don t be fooled by the good reviews We hired a car from Palermo which had low tyre pressure according to a dashboard alert about 30 minutes into our drive After parking the car during a short trip the tyre flattened completely Roadside assistance not only failed to replace the tyre but they also towed the car away without consent This contradicts what SRC guaranteed over the phone To make matters worse SRC has also withdrawn nearly 260 from my bank account without my permission relating to charges for missing fuel and replacement of the tyre These are charges I am not responsible for as a customer bearing the burden of SRC s lack of due diligence They ve been a nightmare to deal with over the phone and their staff couldn t be more unsympathetic towards what was an incredibly stressful experience Do not hire a car with SRC They re thieves and if you aren t careful they ll take as much cash as they can get their hands on from unsuspecting customers

Scammers

Scam At least if not Italian We showed up and they stated no cars were available When we reached out about a refund the company changed the reason to that we weren t capable of driving since we were in tears after 16 hours of travel We asked them to call the police for a breathalyzer if that was the case as we were in shock by the accusations We went next door and received a car in minutes They now want us to take down our reviews to be refunded when no service was provided

SCAMMERS avoid SRC rentals they re

Scammers avoid SRC rentals they re nothing more than con artists They charged me 1100 for a minuscule pinhead mark on the lower edge of the windscreen which I wasn t responsible for Needless to say they ll never replace the windscreen you can t even see it

Burglars

If possible i would give 0 stars for this company of burglars When i made the return of the car in Firenze airport the surveyor told me there was only a minimal damage only visible if a magnifying glass that wouldn t be charged One week later they did it More than 300 euros for a ridiculous damage Bandits Estay far way from this group otherwise you wanna be stoled

Shady company - they will steal your money

Shady company During the checkout process the operator immediately went to the lower front end of the car and pointed out a scratch Although I took photos and videos at the start I didn t document this area below the car I know that I did not touch anything while driving so the scratch was likely there before They charged my full deposit of 300 EUR for this minor scratch they conveniently produced an estimate of 3 5 hours of work required to fix it even though a simple 25 EUR polishing pad would make it disappear They ignored all communications related to this charge Other customers have reported online the same exact scam with this company Avoid at all costs this company will steal your money

Nothing more than common thieves

Nothing more than common thieves They cheated me on missing fuel by charging extra fee I ve tanked to max just before returning the car about 10 meters from the parking lot I ve even shared card transaction confirmation but they didn t care It s a totally unprofessional and pathetic company Really SRC do you think it s worth to fight over 36 euros only to get negative reviews Do you have any idea of good customer support Apparently not I really don t care about it I ve paid for full insurance and all the extras why should I Still I can t allow other travelers to get into your trap tl dr DON T RENT FROM SRC

Do not rent your car from Sicily Rent Car

I strongly advise against hiring a car from this provider I made the mistake of paying the entire price in advance Unfortunately when I arrived at Catania airport I could only show my driving licence document digitally I asked for an alternative option and would have even settled for a partial refund I sent eight emails over the next few days Despite the language barrier I took the time to write all the emails in Italian All I received in reply was a reference to the terms and conditions and a sham offer On arrival at the airport I repeatedly explained that it would not be possible to send my driving licence document from Germany too long postal delivery times and public holidays 10-day holiday and asked for a refund I paid 728 euros for a service that I was unable to use In all the 25 countries in the world I have travelled to so far I have NEVER experienced such a bad and unemphatic service as at Sicily Rent Car