The Sign Maker - Signs Plaques Memorials The Sign Maker
Based on authentic user experiences
Joseph Turner-Wing
6734 reviews
N/A
5 months ago
Extremely poor customer service
I was buying a directional sign on behalf of an inner city primary school The cost was just short of 1 000 The item was sent during a school holiday and so not checked by me until the school reopened 7 of the 8 finger signs were in good order one was poorly packaged and scratched dented After requesting a replacement of 1 out of the 8 finger signs I was told that I should have opened the item within 12 hours and informed them immediately and so all they could do was offer me a new finger sign with 50 off the original cost When I laid out my statutory rights to a refund or replacement within the required timescales in law not their own made up rules they caved in and sent a new one Not before sending emails which were the most passive aggressive I have ever received from a company I have never dealt with customer service like it in the past 20 years of working here AVOID at all costs is my advice particularly if you are a school or large organisation who will not always be able to check the item immediately and reply within 12 hours The comical part is that they still insist that all of their terms and conditions are legally correct and that their approach to customer service is justified
mrs j reynolds
6734 reviews
N/A
5 months ago
Great product and customer service
My mum and dad needed a clearer house sign to help out of hours carers find the house I picked a slate sign with white text and it was manufactured promptly and sent for delivery DPD messed up the delivery but the sign maker team chased everything up and sorted re delivery so that it was received in time for Christmas
Dean McDonough
6734 reviews
N/A
5 months ago
Not the fastest
Not the fastest but what do I know about how long it takes to make them Excellent quality well packaged very pleased with my order Thank you
linda
6734 reviews
N/A
5 months ago
Quality and Craftmanship of memorial
Quality and Craftmanship of memorial crosses is for sure a 5 Delivery and Packing 5 Communication A few scary moments there where lack of communication is so bad that it reflects negatively on the business Value for money 4 5 Shame the crosses do not go one more size up as the large is more like a small
Charlotte Robinson
6734 reviews
N/A
5 months ago
Wonderful service
I rang Jackie at The Sign Maker when I was worried and distressed It was brilliant to speak to such a lovely helpful and knowledgeable team The sign arrived bang on time looking great
Katy Davies
6734 reviews
N/A
5 months ago
Amazing service
Amazing service Fast turn around excellent quality and fairly priced Will 100 be using these guys again
J Zen
6734 reviews
N/A
5 months ago
Great service and love my desk sign
Great service and love my desk sign The perfect desk sign in a lovely wood Recommend to all looking for signs I love how you guys followed up on my order by email to make sure everything was good Delivered well packaged and in good time Best wishes
philip ash
6734 reviews
N/A
5 months ago
Great Quality Sign
Lovely quality Cast Brass sign helpful staff and a competitive price Excellent service and fast delivery Order number reference 49044
Carmen
6734 reviews
N/A
5 months ago
Excellent product service
Great service all round - quoted sent proof for sign off quickly and sign arrived today extremely well packaged to protect against any damage Would 100 recommend