Based on authentic user experiences
Raj Mulchandani
6727 reviews
N/A
1 year ago
Ordered sinks in may they were
Ordered sinks in may they were scheduled to arrive in June then changed to back ordered to July 23 then on July 23 they delayed it to July 31 then promised it for sure would be there July 31 then on 8 2 they changed it to for sure august 9th have lost all trust with this company will be ordering sinks from another vendor don t rely on they if you need anything on time they communicate and make promises just don t deliver timely
Julie Carlson
6727 reviews
N/A
1 year ago
If I could give these people no stars
If I could give these people no stars I would No one likes water damage and understands the nightmare of that right A year ago we ordered a pretty expensive 1000 shower set 4 thermostatic valves hand spray and shower head All worked well until this afternoon when the top valve on the wall started leaking Turn off the water to the house and call the plumber He says we have to get the replacement cartridge which is really just a plastic washer from Signature Hardware because it is specific to that valve I call them It is under warranty so it s free and I ask if we could get two so that if this happens again we can just replace it without having to turn the water off all day to wait to have one shipped to us I am told by Kai no we d have to wait until it happens again to order another one but if I want to order an extra it s 29 So I have to wait until there s water leaking out my wall to have one shipped Ok it s 4 22pm PST Thursday here and they re in Kentucky Kai tells me they ll overnight it tomorrow Friday and we ll get it Monday Monday So as I m trying to tell her that in this era of being able to get things from Amazon the same day and I ve gotten Saturday deliveries with Fed Ex UPS and USPS it can t get to me until Monday and we don t have water until then Common sense was completely absent and I even tried to say how would you feel if you had no water all weekend So from Thursday afternoon until sometime Monday we re using bottled water for everything Someone else reviewed Signature Hardware and said they didn t care That s putting it mildly Lessons I learned from this - Buy hardware locally from sources who can provide you with parts right away - Never buy anything or spec anything I m an interior designer from Signature Hardware Ever
Magdalena Smith
6727 reviews
N/A
1 year ago
The feather duvet is nightmare- don t bother buying it
The feather duvet is the product that should not be on sale The feather is out not in the blanket I wake up daily and looking like sleeping with hens Same my son as I have purchased 2 duvets The seller is claiming that has same duvets and maybe only one or two feathers come out and that cannot be true Other buyers have similar experience My flat is full of tiny feathers my nights are nightmare because once the feathers come out of duvet they find the way in to your pyjamas and are itching you all night Please do not buy feather duvets They have used wrong fabric My mum used to sew feather blankets and for that must be a special fabric that lets through only air nothing else or double fabric I have requested refund so I can buy my duvets elsewhere I am yet to receive a reply
Grant Harvey
6727 reviews
N/A
1 year ago
Terrible customer service won t replace faulty shower head
I ordered a relatively expensive shower head in which many of the water ports wouldn t release any water I asked about an exchange and the fact that I discovered the water ports weren t working means that I installed and they won t take returns so I have a faulty shower head that I can t get a refund on
Lara M
6727 reviews
N/A
1 year ago
Unreliable delivery timelines and bad customer service
Quality of the product is good but we have been waiting for three weeks for a piece we purchased being constantly told that it would be shipped in 3 days Signature Hardware is not taking responsibility blaming offshore suppliers Impossible to talk to a manager We spent 2000 USD with this supplier but instead of offering rush shipment for the piece which is still missing they asked for us the customer to pay for rush shipment and processed a 9 USD refund as an apology for the delay Seems a joke
Denny Simpson
6727 reviews
N/A
1 year ago
Still waiting
Ordered a pair of bath sheets 2 months ago money taken straight away from my bank and NO confirmation e-mail received so no order number STILL WAITING for the towels DO NOT buy anything from this Company
Brian
6727 reviews
N/A
1 year ago
Bought a pull toilet for over 1 000
Bought a pull toilet for over 1 000 from Signature Hardware Nicely installed by our Plummer although he complained of no instructions The toilet is very very loud It is loud because there is no top to the water reservoir They don t sell tops They will not take returns Very disappointed
Margaret Chung
6727 reviews
N/A
1 year ago
Can t contact this company at all
Can t contact this company at all even though I have used the e mail address given and the customer service team on the phone is non exsistant I could send the item back but why should I have to foot the postage when the item is not as described
Pauline Pringle
6727 reviews
N/A
1 year ago
Not to be trusted
I have been trying to contact this company but the message box is always full this obviously makes me suspicious I will give them three more days then I will have to contact my credit card company for a refund I wish I had looked at the reviews before ordering I might get my grandson to go and see just what kind of business is being run from this address
Julie Huxtable
6727 reviews
N/A
1 year ago
Absolute nightmare would never buy off
Absolute nightmare would never buy off them again after sending me the wrong size item Iv emailed so many times they reply month later but just don t get me anywhere asking same questions order number when they ve had it all all in many many emails from me so disappointed what a absolute waste of time never again I d never recommend this company very bad customer service