Signwell Reviews

Unreliable risky to use for critical documents

I had a paid account with Signwell which they deleted without any notification or any opportunity to download my documents I started with a free account and upgraded to a paid account in order to evaluate the paid features for my organization 3 days after upgrading to a paid account I was unable to log in I put in a support ticket with no response I responded to an email purporting to be from the company founder that was trying to get me to upgrade to a higher tier and explained my problem and lack of support In a relatively short period of time support got back to me saying they deleted my account for violating their terms and something I think about sending inappropriate documents broken English The email account of the founder responded also saying my account was deleted due to many spam complaints At no point was I given access to the data from my account I responded to both emails explaining that I had only had the account for 3 days and the only email accounts I sent any documents to were my own accounts as I tested the system No response from either account Lucky for me I wasn t in the middle of a real estate deal or I would have lost critical documents So beware 1 Your account may be deleted without notification explanation of why or any ability to recover your documents potentially disastrous during a business deal 2 Support Unresponsive - No response to support ticket until I emailed the company founder 3 No followup - No response to my requests for a clearer explanation 4 Questions about document security - the support response I received seemed to imply that the content of my documents was being evaluated by them in some way Based on my experience with this company they should not be trusted with your critical and time sensitive documents