Silhouette Reviews

The nose pads are especially made and

The nose pads are especially made and fall off often rendering the glasses unusable as you must use AND PAY FOR their silhouette nose pads I would never buy them again I am very disappointed in silhouette glasses I am currently wearing the style no 5452 The nose pad keeps falling off I have had to pay for several replacement nose pads The require special nose pads The glasses cut my nose when they are not in place I cannot use the glasses when I am waiting for replacement nose pads I WOULD NEVER BUY THEM AGAIN

Bad service

Bad serviceSlow serviceSite doesn t work

Orders are not sent

Order placed 2 weeks ago and still no information on it being dispatched from the warehouse No answers to emails Better spend your money on a reliable and real business

They bend out of shape within a week

They bend out of shape within a week I am careful to remove them with both hands lay them flat but they still stretch and you have to go back to the optometrist to get them re-fitted Suchawasteoftime

I was a fan of Silhouette glasses and

I was a fan of Silhouette glasses and had had two pairs of the basically frameless kind with the holes drilled into the lens But this last time I purchased one with a bit more of a frame Within 3 months of buying them one arm came off which concerned me so I made a report of this to my optometrist s office I have treated them carefully but within 2 years one end plastic cover piece on an arm came off and was lost and since then the end piece on the other arm has come off numerous times The company completely ignored my complaint Yesterday the frame completely disintegrated Totally fell apart The frame was expensive and has been well treated

Disappointed with Silhouette

Disappointed with SilhouetteI used to be a big fan of Silhouette glasses especially their rimless titanium models known for being flexible and durable However my recent experience has been disappointing I ve had to replace the temple arm twice due to poor quality materials and the last time they refused to cover it under warranty The quality has clearly declined and the after-sales service is terrible For the high price these glasses are no longer worth it They used to be a premium product but now their durability is comparable to cheaper brands Silhouette has ruined its reputation by cutting corners on quality I won t buy from them again and wouldn t recommend them to anyone

No concern for its customers

We had been a loyal and supportive retailer of Silhouette eyewear over many years and had built up a loyal base of customers However Silhouette decided that it would impose restrictions on retailers selling their products so without notice or discussion closed our account We still have customers return to us with broken frames the hingeless design is notorious for snapping at the front but Silhouette is not interested in helping Poor company who couldn t care less about its customers as exemplified by the lack of response to complaints made in these Trustpilot reviews