Silkmaison Reviews

very disappointing

Ordered the slouchy wool cashmere blend pullover on 13 June in ivory Which is pictured as a very just off white colour so ivory and not cream Received an email 7 days later on 21 June stating that my item had shipped Finally The tracking number linked to NOTHING except a message this number can t be found at this moment It s not available in the carrier s system yet until 3 July TWELVE DAYS later when it finally showed up as actually being sent tracked It arrived today 11 July 4 weeks after I ordered it And I was charged money for this ridiculous shipping experience For a 209 USD shipping pullover the item itself is only just okay-ish some sort of wool Arrived in a clearly used ziplock bag It is definitely NOT ivory it is a very yellowy cream colour quite different to the picture on the website It also has a dark grease oil dirt mark on the front about the size of someone s large fingertip and that your eye is immediately drawn to given the light colour of the pullover Absolutely unacceptable So my advice would be um no Steer clear of this company

Don t trust Silk Maison

I ve been back and forth with Silk Maison s so call customer service for more than 8 month since they promised me a full refund on my dress which was broken Every time we enter a new month it seems like they have the same excuse saying the money is frozen at their bank account and they cannot pay my refund back And the last month they then decided not to reply anymore For all future customers STAY AWAY

DO NOT BUY FROM THIS COMPANY

Product was a completely different color than as advertised When I returned it I never got my refund it s been three month and they say my return is in the refund queue but have stopped responding to my Customer Service emails Never buy from this company

What a scam

What a scam My white dress took months to arrive There is no estimated delivery time on their website and it arrived weeks after my event Quality is shocking and it arrived in a cheap plastic bag Product was dirty and fabric entirely see-through Safe to say I won t be wearing the white dress anywhere It doesn t seem to be worth returning as all reviews seem to indicate they do not honour these Do not purchase from Silk Maison I wish I had read these reviews prior to purchasing this item

I ordered a coat today but noticed that

I ordered a coat today but noticed that when I paid on Paypal there was something on chinese there I reached out to Silk Maison No answer I will despute this on my Paypal I do not want to pay 200 for some cheap China copy

I have ordered three times from Silk

I have ordered three times from Silk Maison over the last three years Here s how it went 2020 - Excellent experience Product as expected was delivered in a timely fashion in beautiful packaging 2022 - Moderate experience Product as expected was delivered later in cheap packaging 2023 - Bad experience Ordered 10 days ago no confirmation email no tracking number and emails I sent 4 days ago have gone unanswered Contemplating opening a dispute with my card company after reading the plethora of 1-star reviews here

I think I ve been scammed

I think I ve been scammed out of 379 46 I purchased the hooded wrap silk wool blend coat on November 27 2023 On December 20 2023 I was informed that the product is out of stock and that the refund has been processed but it will take several days go back to my credit card I patiently waited It is now January 11 2024 and I have not received the refund or the coat that was paid for on Nov 27 23 My follow-ups on January 4 9 and 11 today 2024 have gone unanswered It doesn t make sense how the funds are taken from my account immediately when they weren t even sure there were enough product in stock but taking their time or apparently refusing to refund me for a paid product I have not received to date I do not recall making a donation I expect to receive the refund without further delay I am very concerned that silkmaison com is not a legitimate online clothing store Did I get robbed out of 379 46 of my hard earned money

It is a scam

It is a scam You pay and you do not receive what you ordered They will not refund you nor answer your emails Do not purchase from this website

This company is a SCAM

This company is a SCAM Ordered a 500 coat from them 3 months ago a month and half of following up they finally said they re out of stock and they will refund my money They never refunded me and never responded to my emails again