Silvercrossus Reviews

Disappointing quality customer service

The silver cross clic has been a huge disappointment became faulty after being used a handful of times Thankfully the product was under warranty but I then received worst customer service I have ever received to date The customer advisor had no patience with me whatsoever proceeded to give me the incorrect information about the repair of my item The item was then returned without any communication as to what the issue was dumped on my doorstep when I wasn t at home even though I specifically told the silver cross advisors I wouldn t be there until the following week Very disappointed in paying premium prices for a sub pair product even worse customer service Hugely disappointed

BEWARE Terrible Customer Service Exchange Policy

After months of research and hours of real-world test drives we finally decided on our Reef stroller 799 99 tax from Silver Cross I purchased the Reef in the Neptune color and received it a couple weeks ago Although we haven t opened the box my wife decided she wanted to go with the Earth color variation 1 059 99 instead so we reached out to customer service to see if we can make the exchange pay the difference in price Upon contact with Silver Cross customer support we were told that we would have to pay for the return shipping price difference shipping the new color back to us We researched shipping quotes to send it from our home in Los Angeles CA back to their warehouse in NY and the cheapest quote we found was around 170 This means we would have to pay 170 shipping 260 price difference to change colors 170 to ship the new color to us In total it would cost us an additional 600 on top of the original purchase price We reached back out to Customer Support and the only response I could get from the woman on the phone was that we should have picked the right color the first time We were on the fence between Silver Cross Nuna and Uppababy and ulimately went with Silver Cross but now we know that was a big mistake The other 2 brands have a simple free exchange and return policy while Silver Cross is in the business of nickel and dimeing their customers A word of advice for anyone interested looking into Silver Cross - look elsewhere like Nuna or Uppababy There s a reason why those companies are 1 when it comes to strollers - they prioritize customer satisfaction while Silver Cross prioritizes dollars and cents

Refused to honour warranty

The products have manufacturing defects and they don t honour their warranties I registered online both the jet travel stroller and the silver cross bassinet playpen and both times they couldn t find my warranty Thankfully or unfortunately the bassinet zipper had a problem the first year we used it couldn t zip the bassinet up again and i went back to them and they asked me to register the warranty again and I was in email correspondence so they send me a new one But the wheel of the stroller started squeaking and is loose after our third holiday in our second year and I emailed in but they said they can t find the warranty Why Because the wheels are small crap and cannot handle cobbled streets I send them an email they said they can t find the warranty again and even though i send them proof of purchase they refused to honour and they said they can send me replacement parts The 5 piece harness one of the plastic parts of the snap closure came out and i can t even string it back in as the cord is too thick to push through the hole and anyway it was a hassle to use even when the cords were in the parts You have to put all 4 parts together like a puzzle to stray your child in What replacement parts The stroller system to hold its wheels is crap It was supposed to be a backup for my second child but couldn t even last past age 3 for my first The products are not good despite them being at the more premium price range For the price you pay for the jet travel stroller I could have bought 2 travel strollers from other brands And I suggest you do so The joie that i purchased now is less than half the price also reclines fully for my child to nap and with better suspension wheels