Silvercuisine Reviews

Poor Customer Service

I m disappointed to say that while my husband and i enjoyed many meals from Bistro MD then Silver Cuisine we were unpleasantly surprised with a recent delivery and poor customer service One of the many deliveries we received the quality of the meals was terrible I was away and my husband was relying on the meals during my absence He said they tasted so bad he had to throw them out and even found some plastic in one meal Knowing that without the information from the packaging or a photo of the meals their response would be limited but I felt we should let them know about our experience In my email i acknowledged that we did not have the pertinent information to provide but wanted to let them know the experience of a steady 2 year customer What i received back was an email touting how providing a quality product is very important to them We are proud to serve the same quality natural food we eat at our own dinner table We ship hundreds of thousands of healthy and delicious meals each month and have been for the past 17 years This is not a usual occurrence with our meals As a company built on the foundation of integrity we take quality control and food safety very seriously Our meals are inspected through multiple check points to ensure we serve only the highest quality foods They then asked for information on that shipment which proves they just sent me a canned response and did not even read my email I followed up reiterating my concerns but they chose to provide no further communication Needless to say we are now former customers

Terrible customer service

Terrible customer service They e-mailed that the food was on the way They took the money from my account Then they sent another E-mail saying that the meals would not arrive until the end of the next week Since I would not be at home at the end of the next week I called the number for customer service 3 times staying on the line for 30 minutes each time and all I received was a message that repeated about 50 times I emailed and all I received was a canned message that did not tell me anything AS FAR AS I AN CONCERNED THEY STOLE MY MONEY AND THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER SEEN

VERY POOR INEPT COMPANY

I have placed two orders over 200 worth and having a great deal of problems with this company It s nearly IMPOSSIBLE to get in communication with customer service and then when someone finally wrote I was told that they had moved their fulfillment center and the deliveries could not be processed because of unforeseen issues They said they would refund me which I have not yet received I made a second order and it still had not been processed I ve called multiple times left a callback number and written to them I am still awaiting any response This company is worthless in my opinion and leaves much to be desired I don t have any idea how they even can remain in business with their very incompetent service If you want a RELIABLE and good food service with very good customer service order from TopChefMeals I have placed several orders with them am an very happy with their food and delivery quite the opposite of SilverCuisine

Order not delivered and phone call not answered

Order not delivered Phone calls not answered Emails not answered It is terrible

The meals have great variety

The meals have great variety and that makes it easier to stick with the program The food is tasty and I can tell a chef has had a hand in creating the dishes lots of flavor in different layers I have used several frozen meal programs like this one and this is the best It s easy to make a couple meals a week myself and alternate it with these pre-made ones Thank you to Emily the Customer Service Rep who helped me when I called in to inquire about the new Vegan meals She was very helpful in showing me around the webpage I will continue to order meals from Silver Cuisine and I highly recommend their product

Excellent customer service Emily

Excellent customer service Emily helped me with my tracking number Always good selection of foods I ve been a faithful customer for over 3 years No complaints here If I do run into a shipping issue Silver Cuisine will make it right I d give them 10 stars Will continue to order as long as I can afford itThanks again Emily

great customer service

Todd was extremely patient in correcting an error on my latest order His follow-up was top notch