Silvialago Reviews

Do Not expect any kind of customer service

Ordered a pair of shoes from Silvia Lago 10 weeks ago i asked for an update on my order which they replied once and said that the were due for dispatch at the end of the week roll on 2 weeks and they have ignored mutiple emails and messages through their online systerm despite me even begging them to reply I have paid the best part of 500 for these shoes and they cannot even reply to my email whats makes it worse is that these are my wedding shoes and im getting married in 10 days time

Do not buy from this company

Don t just don t The shoes are really beautiful but wow what a terrible company I can t believe they have expanded to wedding dresses because their customer service and speed to product delivery is the worst I ve ever experienced I waited 3-4 months for my shoes to arrive which was fine because I ordered in plenty of time but when they arrived there was a fault I spent 400 and waited months for he shoes so expected perfection out of the box I spotted the fault immediately and chatted with customer service straight away Customer service told me that I must have removed the paper packaging too quickly I couldn t believe it Imagine 400 for shoes and you are blamed for causing a fault in the shoes by removing the paper too quickly I complained so much that Silvia herself called me and eventually agreed that I would be sent a new pair of shoes I could keep the existing shoes for my dress fittings until the new ones arrive 4 months later still no shoes When the new pair were finally ready I was told I had to return the old shoes before they would dispatch the new ones They didn t trust that I would send the damaged ones back I had still upcoming fittings so I couldn t send the damaged ones back given that they had taken months to arrive the first time I couldn t take the risk In the end I didn t send the damaged ones back because from my own experience and from reading all of the reviews online I felt that I would have no shoes on my wedding day They never followed up and I was left with imperfect shoes for my perfect day Highly disappointed would never ever recommend this company to a friend

Do not waste your time or money

I have been waiting for my shoes since January - do not waste your time or money and look elsewhere I have had to order new wedding shoes as no one responded to emails or DMs until it was too late and I had missed two fittings Still waiting for a response re refund

I have never left a negative review

I have never left a negative review before but the communication from this company or customer service does not exist I actually came here to this website to see if I was scammed as I am in disbelief in regards to how bad it is I ordered swatches and in stock shoes as they should have been shipped immediately according to their website to see shoe shape fit before ordering a custom pair I wish I came here first and I would have avoided the site and purchase Numerous emails sent querying my order dispatch date and how I can cancel it and get a refund with no response at all Therefore numerous messages sent on their website chat and via Instagram with one reply stating the shoes order would be dispatched on Monday another two weeks later with zero response and the order has still not been processed or dispatched Based on my experience I would say stay away from this company unfortunately unless you have weeks-months to wait on a response or delivery

Terrible communication and customer

Terrible communication and customer service I have waited over 11 weeks for my order and have still received no update I have contacted the company numerous times through website email and Instagram It s unacceptable as I have paid in full for my order in April and have receive nothing by July No interaction or explanation Really disappointing I have never left a negative review for a product or service before

13 weeks and no communication

I have never had to leave a bad review so I am extremely sad to share negative feelings about my experience with Silvia Lago I am so disappointed in the lack of customer care and communication offered by this company I should have read these reviews before ordering so I am leaving mine as a warning to those that plan to order their wedding shoes via Silvia Lago They are utterly beautiful shoes as shown online but I am beginning to wonder if they actually exist The delivery times when I ordered stated 6-8 weeks It is now 13 weeks later and my emails and messages purely asking for delivery updates have been continually ignored Such a shame if this is a true functioning company as I am left wondering whether my dream wedding shoes that have been paid for in full will ever exist I truly would not mind waiting 13 weeks if I had just been heard and responded to by someone in their marketing or customer care team Please be careful spending money on this website as I m feeling very uncertain whether this is an honest functioning company

I have to find an alternative pair of wedding shoes in the end

I ordered a pair of shoes back in June Now it s been more than 9 weeks but have not received an update since even though I have emailed and whatsapp them I have emailed today again letting them know my wedding date which is next month and ask them to either refund or let me know when the delivery will happen because I don t want to end up scrambling to find an alternative pair of wedding shoes I really hope they can ship in time as they are beautiful shoes but the lack of communication and the inability to keep to their ETA adds anxiety to already stressful wedding planning I will have to wait and see if I will get a response or I will have to request a chargeback from my credit card Update I received a response shortly after this review and received my shoes a week after Unfortunately the white bows on the shoes arrived with yellow stains I was refunded promptly after I raised this issue with pictures as evidence I was promised an alternative but have not heard back since I now have to find an alternative pair for my wedding ASAP

Possibly the worst customer service I ve encountered

I can t begin to tell you the heartache this company has caused me - I purchased shoes from here for my wedding back in Feb Well over the 8 week window they say is the max for delivery time Nothing has been sent regarding the shoes or delivery - nothing I have emailed over 5x seperate times from seperate email accounts I have called many times never getting a response or a call back to voicemails I have Instagram dm ed I have tried their support site chat feature stating this is urgent and NEVER ONCE gotten a reply or acknowledgement I have my feelings this company is either liquidizing or a scam because I ve never in my life experienced worse service My wedding is next week and still nothing - that will be 10 weeks since ordering DO NOT use this company

I am so disappointed

I am so disappointed I ordered the shoes 3 month ago and thought to have found my weedingshoes They garanteed me that I would get the shoes for sure on the 31 August The date went by without hearing anything from them So I wrote them an email to get informations about my order After contcting them they told me that the shoes will be delivered the first week of September The date went by and the same thing No shoes and no respond I keep getting new dates but it s getting so close to my Wedding Date that I won t be able to wear them on my big day The customerservice is just diappointing I still don t know what the problem is and Whats Happening with my order