Sim Reviews

Wild WEEK-LONG outages at sim de

The network is too bad I can t even get a network in city areas like Ulm and Neu-Ulm Customer service is too bad They have a long waiting time After they received the call no support for the non-german speaking customer The customer executive later told me that she could not talk in English as it is not allowed by the management This is the worst thing I ever heard from a support executive she knows English but can t talk and provide support in English Going to cancel the contract early even though It will be a financial loss for me Fcccck u sim de You are going to loose all customer from my family

This is the worst customer service I

I am writing to express my extreme frustration and dissatisfaction with sim de s ongoing service failures The network has stopped working for days and despite numerous reports and requests for assistance I ve received no adequate support or communication The level of service and response from sim de has been shockingly poor For over a week I ve been without internet access including a complete two-day outage This has caused significant and intolerable disruptions to my life I ve missed important work calls and meetings which have severely impacted my professional responsibilities I even had to cancel a planned trip because I couldn t access essential apps while in the city Additionally I ve missed important appointments that required a mobile connection to check in such as at my gym This situation has created chaos in my daily life unlike anything I ve ever experienced before According to German telecommunications law TKG I am entitled to compensation for these outages 5 per day for the third and fourth outage days or 10 of the monthly fee whichever is higher 10 per day starting from the fifth outage day or 20 of the monthly fee whichever is higher Given the duration of the outage I demand immediate compensation of 55 This includes 10 for the third and fourth days and 45 for the remaining five days Now what Imagine if they cared about that Of course not Now I m seating in a contract of 2yrs that does not offer me the very minimum It s an absurd

Would not recommend

This is the worst customer service I have ever spoken with and they are not professionals at all They are going to collect money from my account while I have never ordered a Simcard very suspicious

Suspicous

Would not recommend Its cheap yes but customer service do not handle customers Suddenly cut the network for 1-2 weeks now and customer service is unreachable Via call or online portal there is no reply

4G K41S

I odered sim card from sim de in June 2024 with two years contract Did SEPA for money reduction monthly But they never replied my phone calls and emails till now They also never delivered the sim card It is very suspicious I am afraid they will start deducting money from my bank account although the sim card has not even been delivered

I was travelling and My flight was via

they never told that my 4G phone will no longer be supported i want a refund

so bad

I was travelling and My flight was via swizerland with a transit of 3 hours I landed and switched on my phone and connected swiss airport wifi In this duration they charged me 60 euros and disconnected my data Now I reach Spain and I rented a car to find out that my data is no longer working I was bit confused i checked my data using airports wifi and found I had still 3 5 gb left I somehow managed to reach hotel by using the navigation from airport I contacted customer support akd they told me we have disconnected your data because you crossed 50eur of bill They asked me to confirm that I agree if my bill goes to 100 Eur before they activate my data This was absurd I told them several times that I don t agree and I just needed to use the data left with me If thats over they can stop my data but they kept on sending me same msg to agree How can they stop me from using my data that I have available in my contract I had to buy a local sim Bloody scammers and cheaters Now they deducted full 66 even after not providing me my internet

Cancelled contract due to poor service

so bad service is bad and customer service is worst i ordered esim QR code and it came after 20 days and QR was already expired customer service takes days to reply dnt stuck for this