Simonmobile Reviews

Best price and good service coverage

Easy direct and a good price I could get mine and my wife in no time no trouble on anything as things should be

Best and cheap internet and telephone service in Germany

As an expat in Germany I am using Simonemobile service for more than one and half years really I enjoyed the service with low cost 9 for 12GB monthly and you can use it in all European countries Supper and highly recommend

SIMon mobile made the transition from

SIMon mobile made the transition from my previous mobile provider easy and quick in spite of hurdles and intentional delays that my previous provider I am very pleased with SIMon Mobile s Customer Service who are polite and enthusiastic to help whenever I called and needed clarifications I highly recommend SIMon mobile to anyone looking to change their provider for good Customer Service reasonable monthly rates and server quality It will soon be about 8 months and up until now I have had no issues to complain about and am totally satisfied I have two contracts with SIMon mobile

Totally recommend

After having bad experience with many known network providers finally found a reliable provider Total value for money Simple and stress free customer experience and service Highly recommend

Great service

A professional company that cares about its customers Even without a high level of German the app is easy to use and the cost of the service is very attractive No problem with the internet connection I can recommend it to everyone

Amazing for cheap

Its an amazing service for a really cheap price Constantly got upgrades ever since I joined I now have 2 GB extra for 8 99 and now have 5G The downside is that the mobile app is really bad and often doesn t open

Simple

Simple easy and good companion app

Unable to explain charges and awful customer service

I was charged 50 for an unexplained connection charge I tried contacting them by email but they refused to remove it and said it s because my phone tried connecting to another country not even using any data I don t speak German so asked my partner to phone customer service They were unable to look up charges past 80 days back so refused to help and then shouted at her Worst service ever Edit reply Hi Simon Thank you for responding Let me explain this I emailed your customer service at the time of the charge he explained that it was from trying to connect to another countries network due to being close to the border I couldn t find a 50 charge listed anywhere of your fee list and I also did not receive any service or use any data in another country But more importantly than the unexplained fee to me what is your response for your employee shouting at my girlfriend on the phone Are you not interested in looking into this Thank you for the offer I thought this would have been clear but I will never be using your service again and I will strongly encourage all of my friends to do the same Edit Hi thanks for replying Sure I can send you my invoices if needed I ve sent you my details Edit Simonmobile never contacted me I did however have an email from a debt collection agency even though I paid my most up to date invoice and terminated the contract Chris