Simplywinesdirect Reviews

Management needs an overhaul

I was so pleased when a hard to find champagne was showing in stock when I ordered I put a comment in the delivery instructions section that I needed it by a particular date as it was a gift I left a couple of messages emails was eventually told 24 hours before I needed it that they wouldn t be able to fulfil the order leaving me no time to buy from elsewhere in time for a birthday I accept that sometimes things are out of stock had they told me a week ago that they couldn t fulfil the order I wouldn t have minded Sadly this shows a very poor management customer service I probably should have looked at the reviews before I ordered

Appalling customer service

Appalling customer service We wanted to return some of the items as the product was poor quality and were told that we had to pay a 20 restocking fee and pay for the cost of the return I will be using Majestics from now on who have the following on their website If you don t enjoy one of our wines just let us know and we ll recommend a replacement we think you ll love or give you your money back

DO NOT USE this company

DO NOT USE this company They delivered to the incorrect address even after acknowledging it They refuse to acknowledge emails or to resolve issue despite spending a considerable amount of money with them They have no customer service and do not care about fulfilling their obligations NOT TO BE TRUSTED

Either shambolic or a scam

Since ordering and having paid in November for wine for Christmas and received an email to confirm the order I ve had no communication from them at all No confirmation of order out for delivery no response to my emails and no one picks up the phone They ve taken my money and failed to deliver their service and product Until I hear otherwise my assumption is this is either a completely shambolic company or a scam company If they do end up responding I will edit my review

Communication good but courier useless

Communication good the company emailed several times to update me on the order progress not a problem Then it went out to their courier Parcelforce Useless They text to say it will be delivered on a day it doesn t arrive despite taking time off to ensure someone available to take delivery Next day still sitting there receive a text from Parcelforce to say attempted delivery I was sitting in my home with the front door open The company needs to bite the bullet and sack the courier service damaging reputations all across the land

Appalling - do not use this website

Appalling Would give zero stars if I could Received poor quality wine and when I contacted them to arrange return and refund they told me there was a 20 restocking fee which is hidden in their T Cs but not mentioned in their FAQs on return policies Customer service have been rude and obstructive Do not use this website

Zero contact

website live chat not working for weeks nor the contact form Ive emailed several times to the email address without reply website says availability of a particular wine but i know it was previously sold out and everywhere else has sold out too so very sceptical they have it Simply Wines Direct if you read this please contact me i dont like leaving bad reviews but this company leaves me no choice

Please avoid

Possibly the worst customer service I ve experienced certainly in the wine industry Cancelled order after being told the particular vintage was now no longer available and there had now been a price hike their words - I had to chase as they didn t otherwise contact me Reality was they d mispriced the wine in the sale and wanted to extract themselves from the transaction Series of rude emails followed with no sense of customer service FWIW this is also a dormant company non-trading so really not sure which entity you contract with When challenged the response was whatever Suggest you avoid at all costs