Sims Tropical Fish | Tropical Fish, Aquarium, Fish Store – Tropical, Cold Water & Marine Fish Specialists
Based on authentic user experiences
Mr Mark Baker
6730 reviews
N/A
8 months ago
Annoyed and disappointed
Annoyed and disappointed - 1st round of fish came order of 4cm dwarf chain loaches - no more than 2cm so some subsequently eaten same with bristle nose plecs orange sulewesi snails ordered - onion snails received variety of coloured shrimp ordered - very few have any colour certain type of Angel fish ordered - incorrect type sent female betta - incorrect colour sent2nd order to rectify some of first incorrect snails sent again incorrect Angels sent again incorrect colour Betta sent again separate order - nothing offered re first Betta order Appreciated the thought of sending additional plecs and angels but the angels were still wrong and I didn t really have the room anyway Having spent a lot of money 3 figures I now have at least 2 tanks full of fish I didn t order want with no room left now to get the fish I do want Tried to find out about larger dwarf chains which I do have some room for - mainly cos some of the small ones have gone but Sims are no longer responding I should make it clear that all the fish are healthy parts of the order were correct and Sims did agree to rectify the other initial problems My issues are the advertised sizes and the colours types which I specifically ordered were incorrect and the fact that their rectification process failed Either someone there is not able to tell the correct colours species for an order or they are deliberately sending out stock that no one else wants knowing full well that there s little you can do about it once received There is always an element of risk when ordering fish online - particularly in respect of colours and size but to this extreme Have never experienced it before elsewhere
Jacqueline Stone
6730 reviews
N/A
8 months ago
I am very disappointed in this company
I am very disappointedOn the 6th January 2023 I waited in for a delivery I had ordered an African side necked turtle I phoned in the afternoon as there was no delivery I telephoned and was told that it had been sent out and was probably at Gatwick as they have had problems with the delivery company I was told that as it hadn t been delivered it would be returned to the shop and I would have to choose another delivery date I chose the following Tuesday there was no confirmation on the Monday as I was promised but whilst I was at work a parcel arrived When I opened the parcel there was a map turtle in the bag in very little water I have photos of this if required A completely different species of turtle and not one that I wanted to keep I emailed and messaged no reply Today 13th January I waited in again for another delivery once again an African side necked turtle no delivery yet again Emailed and messaged with no reply Asked via messenger if I could use my ten pound prize to be taken off the order Had won a competition through them was told that I had come through to the marketing department and to phone I am really disappointed in this firm These are live animals and the customer care is appalling Update still no response and now the website have upped the price of a side necked turtle from 50 to 250
leigh shelton
6730 reviews
N/A
8 months ago
its les than one star
its les than one star they sent me the wrong fish the first time and now they tried to do it again so there wont be a third time it took ages to get my money back too im very suspicious about what fish they do actually have all show and no go
Michael
6730 reviews
N/A
8 months ago
No response
Wanted to buy 150- 200 worth of fish from Sims but they do not bother to respond to multiple queries sent via email or their website about the fish and their species parameters etc - so no sale and will not consider in future already used another company who value custom
Jane Talbot
6730 reviews
N/A
8 months ago
Very poor
Very poor I ordered quite a few fish of which only 2 was what I ordered Now waiting to see what they are going to do to rectify this I also now have fish I didn t want This will not be going away had enough of there poor service been bitten before and gave them the benefit but not this time Fishes way too expensive to let it go again12 10 2024 still waiting for them to reply
Gemma Williams
6730 reviews
N/A
8 months ago
Sick unhealthy fish
Bought a fish in their auction which they wer extremely helpful and fast to reply involving receiving their money etc Fish was shipped and arrived the next day as promised but looking terrible covered in some kind of fungus looking film and had quite bad scarring which is sometimes the case with cichlids but still and was dead within 24 hours so had to treat my whole tank Sent messages and photos and have been completely ignored They have a no refund DOA policy but this was clearly a sick fish that was sent Would not recommend and I ve dealt with many online companies and been keeping fish for over 10 years
Leanne Welstead
6730 reviews
N/A
8 months ago
Post your personal information
Sell me poor fish and would not stop calling me until I spoke and agreed to change feedback This company has no clue on uk law and thinks they can do whatever they like well this time to the wrong person Posting my personal information that is protected by Data Protection Act 2018
Steve Hodge
6730 reviews
N/A
8 months ago
Can t be bothered to write much as he
Can t be bothered to write much as he couldn t be bothered to write anything Had this problem before with these once bitten twice shy there will be no 3rdHave always found TropCo to be helpful and very punctual would use as a better option
Darrin Saunders
6730 reviews
N/A
8 months ago
Ordered 4 corydoras Robineae what
Ordered 4 corydoras Robineae what arrived was 4 corydoras lessex totally wrong Phoned sims was told they would contact me with a delivery date of correct fish this never happened contacted sims again they said problem with fish being shipped from brazil Funny as they had them on their wedsite and ebay still for sale After a month from original order still no fish and now sims have stopped replying Avoid at all cost they no customer service at all wish i had never used them
Ashworth
6730 reviews
N/A
8 months ago
ordered a super jelly head oranda
ordered a super jelly head oranda goldfish and was sent out a different fish entirely and colour quality of the water and fish are terrible and im now stuck with fish i didnt order sims tropical fish is the supplier to other companies reading many reviews seems like they send out any fish they deem fit