Sirusautomotive Reviews

Very poor dishonest company

Very poor dishonest company They take deposits and then cannot complete the work then refuse to refund saying all deposit are non refundable Terrible attitude AVOID

Drive from WAV vehicle

I took delivery of my Wheelchair Accessible Vehicle in March 2023 The vehicle was adapted with hand controls so I could drive from my wheelchair The hand controls broke down on the first day after delivery I have had 4 occasions when it stopped working and several when it took over 15 minutes before I could get it to work I have had three visits from their engineer to correct the fault but it keeps going wrong and I am now awaiting yet another visit Today is Thursday and the soonest someone can get to me is Tuesday I am stranded in the mean time I had a hand control fitted to my previous car and in the 9 years I had the car it failed once This was fitted by Brigayd in Welling Garden In the 8 months I have had this vehicle I have had issues every single month If you are a private purchaser I would be wary of buying from this company I am contacting solicitors to see what recourse I have

Joke communication

You are a joke communication with this joke Joby Lawrence the rest of them Mami wow they had the wrong phone number yer right but they had the right email ok so they was going to keep her up to date a bit of common courtesy would not go a miss so would I recommend them hell no

Excellent service

My wife needed an urgent change to a WAV as a new wheelchair due to be delivered imminently could not be dismantled for transporting in our Motability estate car She wanted to be seated up front with a side door entry so I contacted Sirus on a number of occasions both by email and phone enquiring about the possible availability of such a secondhand WAV Their responses were always prompt polite and helpful The wait time for a new vehicle on the Motability Scheme would have been approaching six months so I was very lucky to phone on a day that Sirus had arranged purchase of just such a vehicle a Ford Tourneo Connect which would be for sale as a secondhand one They happily allowed me first refusal promptly arranged a demonstration 150 miles away and we proceeded to purchase it We took delivery just before my wife received her new wheelchair and it has enabled her to still get out - she would otherwise have been completely housebound The vehicle is perfect for our needs although expensive but for disabled people what isn t expensive I can not fault the staff at Sirus who have been helpful friendly and efficient at all stages including for an enquiry three months after purchasing the WAV Thank you to all of them

Service visit good

Booked a service on my secondhand WAV not supplied by Sirus but one of their adapted vehicles Carried out without drama at my home address and the engineer took the time to explain what he d done and found Thank you

Fab service

I had to have unexpected adaptation fitted due to a change in my disability From the word go Tegan Wood was very helpful and very much on the ball with emails and phone calls Tegan kept me updated throughout the whole process Chris and his colleague came to collect and return the car on both occasions they were polite and also had to deal with my nosey neighbour Sirus Automotive fitted the adaptation and returned within few days Has to be one of the best service experience I have had with Sirus Automotive with all the years they have dealt with my needsFrom Tegan Engineer Chris and his colleague the drivers are absolute credit to the team Thank you so much for making driving alot more safer for me Much appreciated

Fantastic service from Sirus

Just taken delivery of my second Sirus drive from wheelchair vehicle Fantastic service from start to finish I have had my previous Sirus drive from wheelchair caddy for almost 10 years and looking forward to the next 10 in my new one My new car also allows me to sit up front as a passenger in my wheelchair as well as driving this is something that I have never experienced before but makes it so much easier to be involved in family conversations as it was sometimes hard to hear when sitting in the back Sirus have always provided excellent customer service and any problems have always been sorted quickly and easily I would highly recommend Sirus

First Class Service

My new WAV vehicle was ordered by email telephone as I was unable to call at SIRUS personally This went very smoothly and all the advice given by the team was spot on I needed adaptations to the vehicle and the technician measured these on his first visit When the car was delivered I was impressed with the adaptations and on my first test drive I could drive with no difficulty The vehicle was delivered directly to my door and arrived at the time arranged

Excellent service from start to finish

Excellent service from start to finish with Sirius automotive for my daughter s adaptive vehicle first time using them would definitely use them again Chris who delivered the car and did the demo when first looking at cars was really helpful and informative and so we re all the staff who I dealt with would definitely recommend them