Sixmm Reviews

Very awful service

Very awful service I am from the UK and had been buying from them for a while now I would consider myself a frequent customer However with my last transaction I was very disappointed Ordered an M4 AEG receiver from them with a marine engraved logo and received a colt laser etched logo instead Been messaging them in whatsapp and no reply Had to open a case on paypal and apparently they want me to return the item at my own cost before they can issue me a refund I told them I don t mind waiting for them to send the correct item and if they want me to return the wrong one they should be the one getting me a shipping label since they re the one who made the mistake NOT ME Its like throwing away money for nothing I am still yet to respond to the paypal resolution hoping paypal will favor my side Rubbish customer support Update So in the end since they are not a UK merchant paypal cannot force them to go as per the right term Instead I ended up accepting the item which is not the one I ordered and forced to close the case instead of me spending additional money returning the item just to get a refund - it will only make me more of a loser since I am spending additional money and ending with nothing VERY DISAPPOINTED To Sixmm you need to train your employees or staff to learn how to properly prepare orders and not making silly mistakes like this Also you must own to your errors and not pass the burden to your customers NEVER BUYING FROM YOU AGAIN You just lost a customer

DO NOT BUY FROM THEM

This is by far the worst customer service i have ever experienced from a company in my life SixMM Formerly known as Airsoft Asia made a customer pay for an item the website denies the order with an error only after I ve completed my Paypal payment then Customer support tells me its not in stock after which customer support start ignoring me for days without a confirmation my problem is being taken care of properly I look forward to any sort of reply from them but in the meanwhile i will try my best to warn others on the internet for their company by leaving as many bad reviews as I can I will never shop from their store again and move back to more reputable sellers like EhobbyAsia where you get proper customer support and receive the items you ve ordered

Ordered and over a week after they want

Ordered and over a week after they want 170 usd more for the shipment which i m not gonna pay since i ve already paid for shipment Been trying to get in touch with them for almost 2 weeks so i either can get my money back or to get stuf i ordered

STOP Buying from SIXMM or AsiaAirsoft

Never buy anything from SIXMM or AsiaAirsoft they have the worst customer service I ve seen in last ten years I got my money back via Paypal buyer protection program they even ask customer to pay shipping fee again to buy their shipping mistake Here is the reason in my story on Youtube search Never Buy from SIXMM AsiaAirsoft the worst customer service I ve seen in last 10 years and Turn On Subtitles Wish to help more airsofters they won t do any refund even they made the mistake save your money and time Dishonorable seller since asiaairsoft they run both web stores

Stay away from this Airsoft site

Stay away from this Airsoft site because customer service is no good I had ordered an Airsoft game from this website back in May of this year Now okay the product is coming from over seas okay but When it finally got state side on June 24th it want through ISC Chicago But that s it the package never went anywhere it keep saying the package went through ISC I got in contact with USPS they told me that there is nothing they can do about the package You can get in contact with ISC Chicago so the package is lost So I ve got in contact with Sixmm they won t refund my money back I will report them to the better business bureau

Avoid

Ordered a troy trx rail received dispatch notice and then two days later a refund Found out that they had cancelled my order and then doubled the price on the site without any communication Avoid

2 of the 4 items arrived

only 2 out of the 4 items arrived customer support is the worst ive ever delt with one of the two items that i received was defective however this isnt the site s fault currently working on a refund with paypal most likely refunded those two items by the time you read this edit They are still trying to get me to give up on my refund almost 3 months later This is outrageous They started lying to get me to do it I m not giving up though overall 0 5

Awful service and company

Awful service and company Would leave 0 stars if I could Ordered a mask which took forever to turn up Wanted to return it as it was too small so contacted them within their 3 day return window which i ll add is absolutely ridiculous for a return policy Never had a reply from them both via email or whatsapp So I m now stuck with this mask that I paid way too much for with no way to return it Just do not order from them not worth the wait or the hassle if you need to speak to them