Sixt Reviews

Scammers

We made a reservation through their website and chose all the insurance options we wanted Once we arrived the girl at Dubrovnik airport tried to add more things to our reservation and we said no every time She started by saying that we had to pay more if we wanted to use a debit card We refused as we had made reservations with Sixt in other countries many times and it had never been a problem before Finally she stopped insisting and gave us our car without charging us extra but now a week after getting back we ve received an invoice for 260 We asked her several times in the office to make sure we were not going to be charged extra We re obviously going to try to get that back

Avoid like plague They dont return security deposit for 4 weeks

They will not return the security deposit for four weeks after you return car with no issues I paid a 1200 euros deposit on 14 July 24 Returned car with no issues on 21 July 24 Still waiting for my money to be returned I need this money but they have it since 14 July

Overvejer du at leje en bil hos Sixt i Kroatien Stop lad v re for din egen pengepungs skyld

Hermed vores historie I f r den p engelsk da det er samme beskd som vi har sendt til Sixt International dog uden at f et svar endnu 13 May 2024 We reserve a BMW Series 1 at Sixt in Zagreb over the internet including comprehensive insurance with a deductible of 1150 and with an additional driver Document attached 12 July 2024 When collecting the rented car we are presented with a possible upgrade to a BMW Series 3 including driver for 20 more per day In addition we are asked if we want to reduce our deductible to 0 for an additional price We decline this as our extended private travel insurance will cover any deductible with damages Before signing we ask if this car upgrade is on the same agreement as originally entered into We get the answer that it is 20 July 2024 When handing over the rental car a scratch is found on the front left alloy wheel We accept the scratch and that it has appeared since we picked up the car Shortly afterwards we receive a final statement where Sixt Zagreb has added Damage Compensation of 1310 plus VAT 1637 50We are of course very confused that this damage is not covered by comprehensive insurance so we call the rental office These state that the insurance does not cover metal parts such as tires and windscreens We were never made aware of this Neither when ordering nor when collecting so we ask them to change the invoice so that damage is covered by the insurance taken out and with an excess of 1150 The office refuses to change this but asks us to write to the Sixt Customer Service in Croatia The same day we write an email to Sixt Customer Service which maintains the claim for the 1637 50 We also send copies of our original agreement but they still refuse to change the charge This correspondence lasts over many days during our holiday which naturally takes quite a lot of our time and attention to the matter We also ask for an estimate of the damage as we thought the amount sounded improbably high 23 July 2024 As we do not feel in any way that Customer Service in Croatia is responsive to our arguments we choose to call Sixt in Denmark and tell them about our situation Alex at Sixt Denmark can easily understand our arguments so he sends a friendly email to his colleagues in Zagreb to accommodate our request to change the charge to just the deductible of 1150 Despite this Sixt in Zagreb and Customer Service in Croatia maintain their original demands The link for payment of the remaining requested 622 is here open until 27 July 2024 1 August 2024 We have heard nothing from Sixt in Croatia so we are contacting Sixt Denmark again This time we talk to Victor who also fully understands our desire for changed requirements as he is presented with our experiences Victor sends another email to Sixt in Croatia with a desire to change the price requirement This time too it is flatly rejected August 2 2024 We choose to capitulate Our belief that we had made the right choice by choosing one of the big car rental companies has suffered a crack We choose to pay the claim and send an email to the Customer Service in Croatia asking them to reopen the possibility of paying the 622 the remaining amount of the total claim of 2259 66 as mentioned earlier has already been deducted from our account On the same day we receive a link for payment of 40 and an attachment that looks like an overview of the damage to the alloy wheel However this document is in Croatian which we do not understand We choose to pay the 40 as we believe this is part of the 622 and ask for a document in English 6 August 2024 We receive an email from Customer Service claiming that the attached document regarding the damage is recognized worldwide but that we can get it in German if we wish We are not very good at German but must accept the document in this language In addition CS writes that it costs 40 to get a document about the damage in accordance with their terms and conditions Terms that we were never presented with or notified about when we asked for the documentation 7 August 2024 We receive a link to a new charge of 622 We choose to pay this even if we do not accept this as well as the suddenly added 40In total we have paid 2299 66 for the rental of this car as well as the damage which we believe has been covered by comprehensive insurance with a maximum deductible of 1150

I just have to warn and be careful

I just say be aware and look through everything before signing the agreement I said no insurance and still they put that on the agreement tired family traveling just want to get away out on the road with tired eyes I missed they put that on agreement and woops they charged me 350euro Don t listen on what they say that you don t have to fill up the car with fuel I filled it up because I felt this don t sound like normal I read that people has been charged overprized fuel afterwards

Don t use Sixt worst of the bunch

Car rental companies are notoriously bad but this is the worst experience I ve had by far Terrible customer service at Sixt Zagreb downtown Incredibly unfriendly and deceitful to get extra money out of us Said we would have to pay the full cost of tyres or windscreen if there was any damage to them despite having 0 excess on the rest of the car unless we paid another 26 eur to upgrade our insurance Then said they get better rate on fuel so let them fill it up at the end but in reality they charged us for a full tank of petrol after returning it even though we only used half the details weren t explained clearly and I believe in a deliberate way to deceive us

Another bad review for SIXT Zadar Airport

Another bad review - wish I read these before I booked No mention of additional insurance and no paperwork aside from the standard documents when collecting the car from Zadar airport I ve got home to discover I ve been stung for e202 - I had to chase them for an invoice which arrived over a week after returning the car covering insurance and breakdown cover I never asked for or even discussed with staff Reading the reviews this seems a common SIXT tactic I ve now got the time and pain of pursuing the funds I ve lost My first and last time of using SIXT - i regularly hire cars and this is the first company I ve ever had an issue with If zero stars was an option I d gladly award it AVOID

Rented through rentalcars com and payed

Rented through rentalcars com and payed full price through their website Then payed the extra 150 to Sixt when picking up the car so that they don t block 1400 on my card because insurance I bought through rentalcars is appearently wortless After returning the car with a receipt that everything was OK no damage nothing Sixt charged me additional 337 without any explanation My credit card company is now on the case because getting hold of Sixt Split Zagreb is impossible I have no idea how they are allowed to operate Never again

Appalling experience at Zadar airport

Extremely disappointed with my recent experience renting a car for 2 weeks with Sixt I d chosen Sixt over some slightly cheaper options because I ve had positive experiences with Sixt in other countries and trusted them more than a smaller local brand but it turns out I was wrong Here were my issues 1 My booking was for an estate station wagon car and I was given a Dacia Duster This has a significantly smaller boot than I was wanting and doesn t count as an estate car in my opinion 2 I d booked a full-to-full fuel policy but was told by the agent to return the car as empty as possible since they have a special deal on fuel and there are no petrol stations nearby I was immediately suspicious of this and fortunately didn t fall for this complete lie - their fuel would have been significantly more expensive 3 Within 24 hours of picking up the car I had a tyre pressure warning so I had to go to a petrol station to resolve this and discovered that one tyre was at a significantly higher pressure than the rest 4 There was no windscreen washer fluid in the car 5 Trying very hard to add confusion and fearmongering to upsell me to higher insurance packages I know most rental companies have some level of this but felt particularly rude the way it was handled For what it s worth I ve rented cars in 30 countries and never really had any issues before I ve even used Sixt multiple times before in other countries and found them to be fine But this has seriously damaged the brand in my mind and I won t be using them again

Avoid Sixt in Zadar at all costs

Avoid Sixt in Zadar at all costs They are scam artists car seat for baby was inadequate the put extra charge on my credit card without NO explanation and they are refusing to refund me AVOID AVOID AVOID