Sixt Reviews

Scammed Overcharged

I ve rented with prior Sixt franchises before without issue and assumed it would be the same with Sixt at Iceland s Keflavik Airport NOT AT ALL We were completely scammed First we were told we couldn t change the driver s name on the reservation even though it was made directly through their site and we were both standing there with identification so we were charged needlessly for two drivers for ten days Then we were charged for three extra days that we didn t rent the vehicle in addition to some mystery upgrade fee To top it off they gave us a supposedly new car for ten days of driving in Iceland with sometimes unpaved roads on their main highway and when we returned the vehicle it was meticulously inspected and a scratch less than a quarter inch in length was found on the driver s side rear door The manager Thimmy charged us an additional 450 I argued that a scratch of this size for ten days on partially paved roads would reasonably be considered normal wear and tear We paid the fee only because we were unsure of WHAT to do and of what would happen if we didn t pay it when we re just trying to return home to another country When I returned home I emailed their office twice specifically requesting to be forwarded to the franchise owner to no avail I did however receive confirmations that my emails were received I m currently stuck with a 1 725 car rental fee for what was originally an 815 reservation Needless to say unless Sixt can offer me an explanation professional service and a refund on these completely unreasonable expenses I won t be using their company anywhere ever again

The worst experience I have

The worst experience I have encountered I hired 2 day rental via booking com for a car from Sixt at Keflavik Airport From start to finish James was unclear and vague Tried to charge us more for petrol by telling us it would be cheaper Then charged me for rental that I had already paid for via booking com when I came back and is now going back and fourth with me through emails to argue I made more than one reservation He is more interested in getting 5 stars then resolving an error HE has made He never showed us the scratches on the car and we videoed them ourself then upon return tried to tell us there were scratches Honesty is the best policy and so I ll be honest Sixt are scammers and you will never get our custom again

Not a very good experience at all

Not a very good experience at all We arrived 20 minutes later than the pickup time 5 30 PM due to flight being delayed but it was still just before 6 PM on a workday But they had the flight number so all was well I guess Well I guessed wrong The Sixt building with the desk was actually locked We couldn t reach anyone from Sixt by phone by mail by chat nor anything In the end we rented by Enterprise just next door and they were at least open until 8 PM Next day I made a call to Sixt and finally got through They had been having technical difficulties etc etc and I should just send them an email and they will take care of the refund And that is what I did 2 weeks later still NOTHING I contacted Booking com via whom I made the booking and they could at most refund me the insurance Sixt are still happily skipping across the mountains with my 2 weeks rental charge and probably rented out the car during those two weeks This experience of being abandoned outside the airport at 6 PM with wife and kid in the pouring cold rain without even anyone to call is the worst car rental experience I have ever had So please Sixt Iceland get your act together and communicate properly with your customers

Shady Misleading Potential Scam Contract indecipherable

We asked for a hybrid both for purposes of MPG and environmental concern they promised us an upgraded hybrid due to wait time The upgraded hybrid they gave us was NOT a hybrid AND had worse MPG I even made sure to ask does this have the same MPG the response I received was of course like the question was a ridiculous one in the first place Gas is extremely expensive here a different in MPG could cost us a lot of money in the 10 day span that we have the car The contract is printed over itself so we can t even read the thing I m QUITE positive that is illegal Sixt Iceland seems incredibly shady and like they are purposefully misleading people to rent worse cars for the same price DO NOT RENT FROM THIS COMPANY

Appalling treatment by Sixt Iceland at Keflavik Airport

My husband my teenage daughters and I have just had the most appalling experience in the car rental branch at Keflavik Airport When we were checking in the man Michael who was checking is in was very rude to my husband by aggressively saying he couldn t read his handwriting and insisting he wrote out the form again Then he tried hard sell techniques to sell an upgrade car He then insisted we used the same credit card as we did booking with a third party company QEEQ He claimed our credit card ended with 0000 and rudely refused to to budge on the matter We asked to speak to his manager who was busy with another customer so we waited in uncomfortable silence My teenage daughters were getting very upset by this situation Eventually the manager came over and apologised for his Staff members rude behaviour asked him to accept any card and walked off Where the manager had spent ten minutes with his previous customer explaining various rules and regulations this gentleman marked a few spots on a piece of paper and shoved it at us He refused to show us to the car and explain how the car worked and check the car over We complained to the manager in the carpark regarding his colleagues behaviour and learnt they this gentleman was due to leave the company that week and apologised once again for his behaviour When my husband booked the car he ensured he booked one with room with for two large suitcases When we opened the boot we found this was not the case We explained this to the manager who explained unless we paid more for an upgrade we would not be given another car He then offered to cancel our booking or charge 260 Euros a day for an upgrade If he had pointed out one of the back seats could be dropped to allow the luggage to fit while comfortably sitting the two children who were crying at this stage we could have avoided a lot of angst When we asked them to speak to the QEEQ customer helpline they point blank refused to do so and then accused my husband of being rude We were very disappointed with Sixt and will probably never use your company again As regular travellers you have lost our custom and any friends and family we have as well Having read the reviews I dread to think what the return service is going to be like This is a very bizarre experience and hope we will never have to experience this again Michael should not be given a good reference for his next job

Never ever book with Sixit

Left to sort out our problem No help from the help desk they wouldn t pick up the phone in the middle of no where with a flat tyre and no spare Even a promise of a call back didn t happen Our first AND LAST experience of booking with Sixit They are a customer service business and have no means of support for their customers DO NOT book with them they are terrible We have written to the GM of the business and have not received the courtesy of a reply This is the example set from the top opt with another rental company Avoid Sixit Sixit spoiled our holiday beware

Scam Alert

I rented a car for one day in Keflavik When I turned the car in the first question was whether I d purchased the premium insurance I knew I was going to be scammed when the employee started to very slowly inspect the car knowing I had to be at the airport She found damage on the undercarriage of the car likely it was already there and it cost me 408 euros The employee was rude slow and unprofessional I will never rent from Sixt again Fortunately the policy I bought through RentalCover paid for the damage after I filed a claim but I had to file a claim after I returned home This franchise has poor reviews-I wish I d read them before renting a car there Save yourself the frustration and the potential of being scammed-rent a car elsewhere

Very disappointing experience

Very disappointing experience I m checking off few car rentals in Iceland This was the worst Also didn t get the car I ordered not even similar If you don t take extra insurance they will find damage anyway Poor stuff

Full Insurance and refund not paid

I got full insurance for safety reasons when I rented the car Unfortunately I had a flat tyre in a Jeep and the puncture was more extensive than what the repair kit could solve When I contacted Sixt on a Saturday during the day I was informed that there was no support from Sixt I should contact Road Assistance and Sixt would refund the value paid I had to pay 138 820 ISK approx 830 and after one month I still didn t receive the refund