Based on authentic user experiences
Ksenia
6731 reviews
N/A
7 months ago
SCAM This store has not shipped my GBP350 order
This store has not shipped my GBP350 order and keeps lying that it did They are also telling me they had re-shipped my order after it got lost in the mail haha never got a tracking number or any other proof SCAM
Yulia
6731 reviews
N/A
7 months ago
DO NOT ORDER HERE
DO NOT ORDER HERE Terrible customer service ever I made the order mid June 2019 received the cheque and that s it No information no tracking number recieved After 10 emails and several calls the company didn t reply to my requests Due to my order was made with the blogger coupon I had to ask the blogger to connect with the company Only after that they sent me the track number more than a month after the order Huge mess no replies managers lies that they sent the track number almose 3 months still no purchases Just better order somewhere more expensive but with the normal customer support
Ksenia Medvedkina
6731 reviews
N/A
7 months ago
arrogance and lack of professionalism
I have been ordering vitamin C serum at skindelicate com for quite a long time At times there were delays with shipping and it took them years to answer emails But generally I never need my order urgently But today I faced with such arrogance and lack of professionalism as never before I could not even imagine that managers in online stores can talk to customers in such a manner It is absolutely unprofessional and extremely rude Debbie Higgins who seems to be their only employee as she always answers the mails accused me of placing the smallest orders and being their rudest customer ever I have always thought that the price of my order has absolutely no relation to how professionals should behave in solving the problems Ms Higgins implies that if my orders had been more expensive her reaction might have been different I had problems logging in and asked for help but my questions have been ignored for 4 days already Nobody even cared to answer not even an automatically generated email The same with my order Skindelicate com is having some technical problems and customers cannot even understand if the order was placed or not The information they are sending indicates that I ordered 0 items which cost 0 though the money was withdrawn from the bank card I ask for clarification and again no answer And they say that it is me who is being rude It is the first time I face such an attitude from an online store Never in my life will I buy anything from skindelicate If they cannot orginize the process properly and do not know what professionalism is let them learn In any case it is never too late to learn
Darya
6731 reviews
N/A
7 months ago
Terrible service
I placed and paid for my order and a week later I got a message saying there was a system error and that I needed to either pay extra for the item or get a refund I chose to pay the difference but instead they just sent me another link to the product without any clear instructions on how or where to pay Every time I try to ask for more information I get an automatic reply saying they ll respond within 2 days Is this what they call customer service I m beyond frustrated I can t even review the product itself because they haven t shipped it