Skinmedix Reviews

Thieves and the worst customer service

I ve returned my products and Skinmedix doesn t refund me I returned my products i have proof of delivery to them and its been 4 months I am waiting for my money now The order s cost is 111 47 Their response was Our system will not allow us to process the refund and totally ignoring my replies after that Their customer service doesn t care about their customers they only care about cashing that money in I returned the products and they are not willing to refund me Thieves I have proof of every word I m saying and I will make sure to post this review everywhere so other people won t get scammed

I recently ordered the Obagi Facial

I recently ordered the Obagi Facial serum shocked to see that when I opened the bottle the serum was green I have been using this product for three years THIS IS NOT AUTENTIC please do not order from this company

Sold me a counterfeit item

Sold me a counterfeit item The label text was off from the print the packaging was not the same and you can tell the label was removed and reapplied When I contacted them about this they sent me a list of reviews They didn t even abide by their return policy

PLEASE I URGE YOU NOT TO PURCHASE FROM

PLEASE I URGE YOU NOT TO PURCHASE FROM THIS COMPANY THEY ARE THIEVES I ordered 3 Elta brand sun screen from them which cost over 150 and received no confirmation email no tracking number nothing I have not received my product You cannot call the company as it is an automated system that does not allow you to leave a message I have emailed and sent a message through their websites contact form and NO RESPONSE I spent this much as I have sensitive skin and this sunscreen does not cause me to have breakouts This was a lot to spend in the current climate we are in and I cannot believe that this company has done this to me They also conveniently don t have a google business page so you cannot leave a public review there this is all just terrible

Fake or expired product

I ordered Peter Thomas Roth potent C serum The only reason I picked this website because they had a travel size I didn t want to buy a full size since it s expensive and I wasn t sure if my skin will like it Bottle came not sealed and it started to peel immediately to the point that have name of the product is gone and you can see inside of the bottle Product had a terrible smell and it was coming out as orange oil with tiny dots of white cream I threw it away immediately Also website doesn t allow you to write a review unless it s at least 4 stars Review just won t submit Scam

Nonexistent customer service

I ordered a neocutis product from SkinMedix throat and decollete cream and received a jar that was dirty looked old and in which the cream was brown I contacted SkinMedix by email - there is no human to answer the phone ever and was asked to send photos which I did I have tried to get any resolution to this issue repeatedly to no avail Ackiee sends a reply email either asking again for a photo which I ve already sent twice or just a generic my request has been updated What Terrible experience Terrible customer service Will never order from this website ever again and I encourage others to do the same The products cost a lot of money and if you can t trust the quality of the products nor the responsiveness of their customer service nonexistent then no amount of discount is worth this hassle I d give zero stars if I could

Terrible customer service AVOID

Terrible customer service completely unresponsive and dismissive about my missing package redirecting all responsibility to the local courier No effort to resolve the issue or offer any goodwill just happy to take my money Avoid this store at all costs extremely disappointing

Ordered an eye cream that caused an allergic reaction

Ordered an eye cream that caused an allergic reaction Returned it with a letter to asking for a refund Have not received my refund or any acknowledgement of my return Tried contacting with no acknowledgment Do not deal with this company Bad news