Based on authentic user experiences
Richard Owen
6727 reviews
N/A
5 months ago
Chalet Neve never again
We stayed at Chalet Neve in Rebery in Jan 24 Chalet was filthy dirty sweet wrappers and tissue from previous clients Hot tub jets didn t work and light bulbs missing despite daily complaints nothing done Staff were lazy and food did not meet description no daily bread no not breakfast choice Upstairs bedroom room height very restricted
Jane Pettifer
6727 reviews
N/A
5 months ago
Stinking Chalet and poor response to complaints
Stayed at the Chalet Iceberg in Tignes in January 24 Could not fault our chalet staff Dave Seb and Lizzy they were very attentive friendly and helpful but that s where the praise stops Single bedroom downstairs had sewerage smells so bad that my son had to sleep with the windows open in sub zero temps Complained and after the drain cleaner didn t work the company plumber said it was probably caused by another chalet and he could do nothing and left Then had sewerage smells in one of the upstairs bedrooms which happened when flushing the toilet which dragged the water out of the Ubend in the bath - resolution for that from the company was diffusers No door between the toilet and bedroom as was shown on the floor plan and incredibly low ceiling height in two of the bedrooms Chalet staff from other chalets randomly walking through our chalet with no introduction resort manager useless But one ofl the worst thing about this company is the guest relations - I complained when I returned to the uk and they were condescending disinterested and dismissive and after several back and forth emails offered me 100 voucher to use with their company like that will happen and I m still waiting for a reply to my last email There are plenty of other chalet companies out there - don t waste your money on this one
Kerry Best
6727 reviews
N/A
5 months ago
Dietary requirements not catered for
I have to come in with a 1 review because it s so disappointing to receive a surcharge of 50 for vegan food I eat vegetables not sirloin steak UPDATE After reviewing ski vertigo s response I am still disappointed You do not need to purchase substitutes I am certain that beans nuts seeds vegetables and grains are readily available in the alps Total cop-out
Dan
6727 reviews
N/A
5 months ago
Disappointed
I stayed at Chalet Iceberg during the final week of the season While the chalet hosts themselves were friendly and welcoming the overall experience was unfortunately overshadowed by Ski Vertigo s careless handling of guest property After inadvertently leaving some personal belongings behind we reached out to Ski Vertigo only to be met with unhelpful responses and a frustrating cycle of being passed from one person to another At no point did anyone make a meaningful effort to locate or return our items which was both disappointing and disrespectful It became clear that no consideration is given to lost property nor is there any proactive communication to resolve such issues The chalet itself has pleasant communal areas but the bedrooms and bathrooms leave much to be desired in terms of comfort and upkeep Had Ski Vertigo shown even a basic level of care or responsibility in handling this matter my review would have reflected the positives of the trip Unfortunately their indifference has left a lasting negative impression and I cannot in good conscience recommend them
Sarah Bentley
6727 reviews
N/A
5 months ago
Friendly straightforward and great location
Friendly straightforward great resort with amazing access to the slopes All worked smoothly and we had great fun Chalet was clean and well appointed with all we needed for the week
Scanes Bentley
6727 reviews
N/A
5 months ago
Ski Vertigo in Val d Isere
We stayed at a Ski Vertigo ski chalet apartment in late March 2023 in Val d Isere and it was a near faultless experience The apartment was modern and immaculate the chalet staff were excellent and the overall experience was brilliant Admittedly we had perfect sun and snow conditions for all but one of the days but as a place for my wife and I to take 4 teen tween children it was great
Deb
6727 reviews
N/A
5 months ago
Family skiing fun at Iceberg Chalet
We had a wonderful family week at Chalet Iceberg There were 8 of us and Dave and Seb were so accommodating of all of us including two gluten free guests The food was fantastic and the service faultless- they even came at 3am on our last day to see us off with packed lunches If we return to Tignes-Champagny for another family holiday we will definately look up Chalet Iceberg again
James Curran
6727 reviews
N/A
5 months ago
Top-Notch Service and Exquisite Food
We had an amazing week at Chalet Brunswick The team was incredibly attentive and made us feel like VIPs the entire time The food was some of the best we ve ever had at a ski resort and the chalet was both so nice and cosy The staff s genuine care for their guests really stood out Highly recommend
ann borton
6727 reviews
N/A
5 months ago
Always a fantastic experience
This was our second stay and it was just as great as the first The food was delicious and the chalet was so comfortable Perfect for a family ski trip Already planning to come back again next season
Fiona Grist
6727 reviews
N/A
5 months ago
Excellent holiday for the second year
Excellent holiday for the second year running Well organised Chalet and resort team couldn t have been better My only issue is that there are no flights from Scotland This adds considerable costs Flights from Scotland to Gatwick cost of transfer to H row and overnight in a hotel Please look at chartered flights or solutions for people from Scotland