


SKY by Gramophone | Home Audio Video Theater Headphones Speakers
Based on authentic user experiences
GUY DEZARN
6730 reviews
N/A
8 months ago
I ordered the 449 Sumiko Wellfleet
Long ago I came to understand how easy it can be to fall short of others expectations both personally and professionally For that reason I think being able to give a second chance to companies that admit an error and look to correct it is in order The professional and timely response of Sky by Gramophone to the experience detailed below has required me to take a second look at the company I ve been contacted by the CEO of the company and called with follow up inquiries all in an effort to ensure my issues were addressed Sky has worked hard to earn my future business and for that reason I will consider them for my future audio needs I ordered the 449 Sumiko Wellfleet cartridge Normally my choice in audio stores is Crutchfield In this case Sky Gramophone was the only merchant with the Wellfleet in stock When it arrived I mounted it on the tone arm of my Pro-ject X-2 while wearing silk gloves and exercising extreme caution Once on the initial sound was less than ideal not horrible but nearly as good as my Moonstones or Amethyst I have a great deal of experience installing cartridges I use an electronic balance an azimuth tool I keep the stylus protector on and I maintain a dust free environment I examined the stylus with 1000x powered microscope When I informed Sky Gramophone of the defective product they informed that it would need to be returned at my expense with a 20 charge a restocking fee and that I would need to insure the return package All of this added up to my losing 150 because Sky Gramophone sent a defective cartridge But wait it gets worse Days after receiving the Wellfleet Sky Gramophone calls to tell me that I am responsible for the damaged cartridge At this point I am beginning my campaign to alert consumers about this company and its treatment of customers I am also investigating what legal remedies I have
D NEWTON
6730 reviews
N/A
8 months ago
The customer service at Gramophone is
The customer service at Gramophone is top notch The team went the extra mile to make sure I got the item I was looking for
Christopher Becker
6730 reviews
N/A
8 months ago
Quick and responsive service item came
Quick and responsive service item came as described and were very helpful with some questions I had
Martin
6730 reviews
N/A
8 months ago
Great experience
Great experience Perfectly shipped Great customer service Great price Will buy from you guys again
Ohio audiophile
6730 reviews
N/A
8 months ago
Got off to a bit of a rough start
Got off to a bit of a rough start but nothing due to SKY by Gramophone They really turned the situation around and more than delivered Highly recommended A
Alim
6730 reviews
N/A
8 months ago
Very responsive to my queries
Very responsive to my queries Manuel cared about my questions and followed up with me throughout the process
fortunate son
6730 reviews
N/A
8 months ago
Very pleased
Best experience with an audio purchase ever Shipped fast and well packaged I could not be happier
Karl
6730 reviews
N/A
8 months ago
Shipped like a scene from Back to the Future
Superlative product of course But it was shipped remarkably fast And isn t that what we re looking for
Kathleen Johnson
6730 reviews
N/A
8 months ago
He Said It Was Perfect
placed the order for my son was not given many details he said it is perfecti m 71 and computer illiterate but your site was doable
John Wallis
6730 reviews
N/A
8 months ago
Great selection on high end audio
Great selection on high end audio equipment Excellent prices and quick shipping Would definitely use again