Skytrakgolf Reviews

Terrible customer service for what could be an excellent product

Spent 2000 on a skytrak and the customer service is woeful So bad that as good as the product may be i don t want it because of the poor service Still not got it working properly Been passed from service agent to service agent Going to return the Skytrak So disappointed over something that I suspect could be solved simply with some know how Nobody seems interested in helping me get it up and running properly Customer service can be contacted between 9-5 Monday to Friday When everyone else is also working

AWFUL CUSTOMER TECHNICAL SUPPORT

AWFUL CUSTOMER TECHNICAL SUPPORT I was a happy new customer got stuck in loop where the app wasnt registering my product and connecting to my account The ONLINE CHAT Support took 20 mins to respond when they did they were so slow took ONE HOUR to just realize that I really was in a damn loop Really frustrating still no resolution and more hours of wasted time I ll give it one more try by phone or I ll just return it my time is worth more than this

Support is USELESS Buy something else

Chat based support us USELESS HOURS AND HOURS and they only can udnerstand an issue and wont do anything to help you w technical issues LOTS of connection problems account problems E6 connect issues misreads and nobody to talk to about it Seriously I value my time more than this and would rather drop 5K to avoid such a horrible customer experience The last 2 tickets I submitted they dropped the ball for days and its STILL not resolved No info on when it WILL be

Dreadful

Dreadful This machine is as finicky and inconsistent as it gets 15 drives in a row don t read but if your shoelace flashes across the laser it ll read a 90 yard shot It has a tendency to to just seem to go to sleep and has to restarted regularly The additional cost of the software in order to actually play courses is substantial Without the additional software it s basically a driving range and not much more The putting is absolutely atrocious Completely unsatisfactory as far as I m concerned I purchased this through Topshelfgolf com and they have been absolutely no help whatsoever When I asked for a link so I could post a review they disconnected the chat completely Buyer beware and I would recommend doing more research before buying through a third party

Trash

Trash Numbers are all over the place no idea what may be accurate Presented a photo to them showing no way the numbers could be correct yet they came back saying nothing was wrong 2 000 for junk

DO NOT WASTE YOUR MONEY the device is

DO NOT WASTE YOUR MONEY the device is complete and utter trash After 7 reinstalls of the software I can play more than 7 holes without a complete freeze Want to spend more time fixing it than play with with it Buy the skytrak plus today Support are extremely unhelpful and not willing to help So checky and condescending I would give this device a 0 0001 10 Unbelievable how rubbish it is

It s a waste of money

It s a waste of money I have tried for 2 months Hired AV company still no luck Had a golf pro here that teaches on other simulators He laughed at us A overpriced joke Zero customer service Now they want 286 56 for annual memebership

Keep your Sanity

In my 40 years I have not come across a worse company than Skytrak The device itself and the golf game my husband bought it for are OK but trying to set it up manage the software and deal with glitches is an absolute nightmare Unless you are computer science major or a 13 year old computer nerd keeping skytrak running is impossible The amount of hours I have spent redownloading the program and interface is maddening and depressing Scouring the internet for answers has shown me I am one of MANY having the same problem and that there ARE no answers except bandaid fixes that dont work the next time it happens I firmly believe that someday soon the most-searched-for term on Google is going to be Why is my Skytrak not working Not to mention the amount of money spent every year on the annual membership 200 needed to simply keep using the machine and game that we already paid a ridiculous amount for This is an outright crime The websites are not useful or helpful Don t waste your time or money Please I beg you

Whis I bought something else

Wish I bought something else I paid close to a 1000 on the tgc course up grade and only played 1 2 of a round and can t get it to take the license