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diane b
6733 reviews
N/A
8 months ago
Stay clear of this company
The adhesive doesn t work at all The device doesn t stay in place I emailed the company about sending it back for a refund as was in their initial policy Now they are saying there have been so many returns that they are requiring videos of your sleep etc I ll post what they said below They have changed their requirements to get a refund Scam Email exchange--Me I bought the product under your return policy from over a month ago You cannot change it now and force me to abide by new rules It s not my problem that others have not used the item On Wednesday August 21 2024 at 12 40 59 AM EDT SleepEase Support support sleepease-us wrote Dear Valued Customer Thank you for your trust and support Due to a significant number of returns where the product was sometimes not even used we have decided to revise our return conditions We are confident in the effectiveness of our product as demonstrated by many satisfied customers To view our updated return policy please visit our website These new conditions take effect immediately Re SleepEase SupportAug 21 at 8 51 AMHello Please note that the product must be used for at least 20 consecutive nights before a refund request can be made To be eligible for a refund you will need to provide a video showing the application of the product and a video of your sleep to verify if snoring or sleep apnea persists If you wish to return the product after the 30-night trial return shipping costs are the responsibility of the customer The return address is located in France None of this was part of their return policy when I purchased the item Stay clear of this sham
Karl Habegger
6733 reviews
N/A
8 months ago
Never shipped - can t get my money back
Never shipped I paid extra for Priority Order when I ordered 16 days ago Reached out to support at sleepease-us com via email I got a auto reply saying they got my email and We ll get back to you within 24 to 48 hours Monday to Friday That was 6 days ago I just want my money back now but can t get a reply Order 9137
Sonya Post
6733 reviews
N/A
8 months ago
The company is not trustworthy
The company is not trustworthy I ordered Then I went looking for reviews outside their site none They block comments on Facebook blame FB So I looked at their return policy and it is terrible - I should have looked before I bought I know Less than 24 hours after placing the order I cancelled via chat on their site The customer service rep said it was cancelled Next day I got a notice that it was shipped I sent an email They responded and told me the order was shipped and I wasn t allowed to cancel They have a policy now that no orders can be cancelled Then I got an email today - 5 days later saying it would ship soon I am doing a charge back on the credit card
LAURA
6733 reviews
N/A
8 months ago
Very dishonest
Very dishonest They do not refund or replace as promised I get replies to my emails with no results it has been 6 weeks waiting on a replacement for a defective device
William Fasnacht
6733 reviews
N/A
8 months ago
BUYER BEWARE
Bought two Neither worked from the start The glue doesn t hold overnight and the string mechanism is of a very poor design They advertise 90 day trial and hassle free returns but when I asked to return them I was told I had to use for 90 days and keep a journal Couldn t do that since they didn t work properly So I can t return and I can t use them And if I were to return them I am responsible for shipping to FRANCE I question the legitimacy of all their wonderful reviews
Kent Barker
6733 reviews
N/A
8 months ago
I ordered two of these and they didn t
I ordered two of these and they didn t work After several months of trying to get a refund the company sent me an email saying they would refund 75 of my money but they haven t and it s been two months now and they won t respond to my emails anymore
ThatOneGal
6733 reviews
N/A
8 months ago
Beware This company is a sham
Beware I got scammed by this company I ordered two devices 9 weeks ago and quickly received a link to a tracking number that continually returned an error message I was never able to track which seemed suspicious Within a few days my credit card was used to make multiple fraudulent purchases on Chinese websites I never received my devices and now the website is gone
Gary Cormack
6733 reviews
N/A
8 months ago
I think this is a scam
I think this is a scam Sounded too good to be true Ordered 10th October and heard nothing since my initial receipt Have chased on numerous occasions with no response and now having to pursue my money back via my Credit Card company Extremely disappointed
Raphael Pimenta
6733 reviews
N/A
8 months ago
Shame I can t rate this product below
Shame I can t rate this product below zero this is the biggest shiit I ever bought online I suffer from sleep apnea and the first night almost got suffocated by this shiitt plus I paid over 30 just to learn later that in America people are buying this stuppid device for Pennies Don t buy it never buy this crrap
Chris Bouma
6733 reviews
N/A
8 months ago
Order never showed up
Order never showed up Contacted them 5-times and never a response Scam or negligent customer service