Sleepon Reviews

I think I was scammed

CAUTION This pseudo-US company hides behind one-line answers from China Essence To state that I was scammed is the most suitable expression for what Sleepon did If you want to know details continue reading but the recommendation is pretty short stay away The storyI bought the sleep tracker for 119 USD I won t dive into the numerous bugs and hiccups surrounding app and product here but rest assured I could fill another two pages about this After a little less than 4 weeks of usage the device s Bluetooth stopped working rendering the product useless Needless to say that I charged re-charged and installed re-intalled the app and tried to connect via three other devices to make sure it is the product not my cell s problem This is when the mind-numbing odyssey with the so-called customer service of Sleepon started Here in short 1 Email with problem statement to Sleepon no response2 Reminder sent to Sleepon no response3 Another reminder to Sleepon4 Finally a response wow how elaboratea Please confirm that the Bluetooth permission forSleepon app was turned on in iPhone Settings Try to turn the Bluetooth settings off and turn it on again 5 I replied and assured Sleepon that this mind-boggling solution has crossed my mind and I have done all I could 6 Sleepon reply caution this turns ridiculous very fast You mean the bluetooth is not working for all the devices 7 I reiterated kindly asking to read my previous emails8 Sleepon reply incredible after all the explanation now they need a video how about asking for it in the beginning Also they add the paid product review on youtube as if I didn t know how to use it after a month as said Bluetooth didn t work so much for reading emailsa Please send me the video recording of the problem you are facing Also here is the video on how you can use the device 9 I sent the video clearly showcasing the problems10 Sleepon reply incredible again what can I say where is the common sense a Thank you for sharing the video Please uninstall and reinstall the App b Please follow these steps to check your device and your phone c 1 Make sure that your device can be charged with the flashing light d 2 Check the settings of your Android phone to see if Bluetooth and location permission are turned on e 3 Verify that the device was connected to another phone If it was please unbind it 11 I sent another two emails calling for someone to please read and try understand a relatively simple matter Honestly I couldn t be any more constructive even if I wanted I really tried 12 Sleepon reply a Hi Since you are not satisfied with the device let me know what best we can do for you to prove that we provide the best customer supportThank you 13 Me a Dear Sleepon Team b I understand that you are a young company trying your best However it took quite an effort not for the first time to deal with a straightforward issue Nine emails to simply communicate about a product - that seems to be dysfunctional - is simply not professional 14 Sleepon Thank you for your response and for your kind words How about we provide you with the partial refunds and you don t have to return the device 15 My reply in essence are you serious What should I do with a broken product and a partial refund - I sent a full page email with all details and kind words again 16 This is Sleepon s answer short rude and unbelievable Here are the details to return the package important all return package need to write down or remark 696 on itreturn address 44555 S Grimmer Blvd Fremont CA 94538 USA Recipients Kandy Poon- kuniao696 Tel 4086605573There you have it Be the judge FYI the responder operates in the Asian time zone only telling from the timing of the replies Sleepon I sincerely hope that companies like yours face their justice Stay away from this group or feel the pain

No delivery

Ordered online never arrived and no way to contact except an automated mail that refers you to an unresponsive tracking link

This device is junk

This device is junk Even worse is the ability to return this item As in you can t return it The company doesn t answer your emails and they don t answer their phone When you call them to ask about the return address you get a BUSY signal This is a total scam

Won t let me return the ring

Won t let me return the ring Although I contacted them one day after receiving it They won t honor their own return policy Stay away and get a Fitbit instead

Zero customer service

Zero customer service If you have a problem there is no phone number and no one answers the email address Must be run by AI with emphases on artificial The company is artificial

Avoid

UPDATE After receiving a response to my review a year later I reached out to the email below It doesnt exist I reached out to the customer service line they said they wont help as my order is over a year old I told them to involve this Max who has been nothing short of useless The message below is a farce They are as much of a scam as my initial review indicated Do not waste your money Avoid Ordered a ring Did receive it but it s unuseable the battery doesnt last the night No reply from their customer service so have disputed the payment with the bank

I have just been scammed by trying to

I have just been scammed by trying to download the supposed trial version of the 3 0 App Fortunately my bank picked it up very quickly and the relevant Debit Card has been canceled

Horrible experience

tried the mouth guard for four weeks to the day I really gave it a chance but my mouth was too sensitive and I developed mouth sores It did not stop my snoring at all Didn t even improve it What upsets me the most is that this company is not true to their word I requested a refund and I was told it was 30 days from purchase I recieved the product on 8 21 24 and requested a return on 9 16 24 they said no because it was purchased on 8 15 24 however it was t delivered until 8 21 24 Therefore I did not have it more than a month Don t waste your money

Dont order here

Ordered months ago no delivery Emailing support is useless They apologize for the inconvenience and promise to find a solution to be silent for months Then say they can only refund if you return the item which they never sent feels like scam to me