Based on authentic user experiences
Adam
6734 reviews
N/A
5 months ago
Poor customer service
Poor customer service Ordered a charger and cable in December After the courier supposedly delivered the item outside my property and didn t even knock the item was stolen I reported this to the supplier as a heads up as well as the courier who began their investigation and stated that if this took longer than 5 days the supplier would need to get in touch with the courier This investigation began in February and I have shared all relevant information with the SlimQ team to date SlimQ have decided that instead of dealing with the issue and keeping me updated the best option is to ignore me and have done so for the past month despite multiple attempts to follow up on my end The most ridiculous part is this is very easily resolved by getting in touch with the courier I hope to see a resolution but am very disappointed by the approach so far
Moses
6734 reviews
N/A
5 months ago
Useless charger bad support and not much weight reduction
Be aware that their advertising can be false I order a 240W charger with an angled L-shaped adapter for my MSI laptop Turns out the their adapter doesn t fit my laptop despite their advertising that adapter fits ALL MSI laptops The charger technically connects to my laptop as a straight cable without L-shaped adapter but its useless to me without adapter as cable takes too much side space when coming out of laptop so I can t place the mouse next to my laptop I was trying to talk to their support about it but they are absolutely horrendous It took many many days and back and forth to even explain the issue as they seem to have intelligence of the 5 year old and the memory of the goldfish They barely understand basic English and I needed to explain the the same thing over and over again Its like talking to a brick wall Once they understood the issue they just disappeared as it can t really be fixed but they also didn t adjust their advertising So my experience with SlimQ was pretty bad Wasted time and money buying useless adapter and then talking to their horrible customer support Oh And in terms of weight reduction it is not that great either The adapter itself is quite a bit lighter than my original one but the cables themselves are much heaver actually So in total the weight reduction is quite small Certainly a lot less weight reduction than I expected
Russ E
6734 reviews
N/A
5 months ago
AVOID AVOID AVOID
Bought their 240W laptop charger but it died within just shy of 3 months No support no replacement just radio silence even after emailing weekly for a month from Kuangliang they won t stand behind their products don t be a victimWarning you now